Kelvin Bouknight Email & Phone Number

Charleston, South Carolina Metropolitan Area

Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.

Indiana, United States

• Driving Excellence: Commanded a fleet of tractor-trailers, rigorously adhering to traffic laws and safety regulations, demonstrating exceptional skill in navigating complex transport scenarios, contributing to an impeccable safety record.• Strategic Route Optimization: Skillfully devised travel itineraries, integrating real-time traffic and meteorological data, alongside delivery timelines, to formulate the most effective routes, enhancing on-time delivery rates by a significant margin.• Vehicle Inspection: Conducted pre and post-trip vehicle inspections, executing routine maintenance with precision, thereby ensuring operational reliability and minimizing unexpected downtime, safeguarding company's reputation for service excellence.• Meticulous Record Keeping: Diligently maintained comprehensive logs of delivery activities, mileage, and incident reports, enabling a transparent audit trail, optimizing operational efficiency, and facilitating smooth regulatory compliance.• Customer Service Ambassador: Fostered positive interactions at delivery sites, skillfully managing the transfer of goods, addressing concerns, and embodying the company's commitment to professionalism, enhancing customer satisfaction.

Atlanta, Georgia, United States

• Operational IT Support: Maintained operational readiness of diverse systems, ensuring robust support for Army missions through vigilant oversight of system sustainment, significantly contributing to the uninterrupted success of operational objectives.• Advanced System Troubleshooting: Navigated multi-OS environments, ensuring systems were not only operational but also secure and up-to-date, enhancing mission-critical software through patch management and cybersecurity enhancements.• Data Center Revitalization: Orchestrated a data center overhaul with minimal operational impact, employing strategic planning and execution to ensure continuity of critical services, markedly improving operational resilience and data processing capabilities.• Leadership in Technology Training: Led a dedicated team in daily operations and advanced training initiatives, accelerating skill development and operational efficiency, fostering a culture of continuous improvement and technological mastery.• Infrastructure Enhancement Design: Developed technical schematics and operational guidelines for extensive data center upgrades, significantly boosting data integrity and system performance, laying the groundwork for future scalability.• Security System: Demonstrated expertise in tuning and managing security systems, including McAfee/Trellix, ensuring optimal configuration and threat detection capabilities, bolstering the organization's defensive posture against evolving threats.• Technical Documentation and Automation: Crafted work instructions and operational manuals, while spearheading the automation of deployments and updates, driving efficiency and reducing manual workload.

Atlanta, Ga

Installed, monitored, and maintained irrigation systems for commercial and residential customers; Reported operational problems to management in timely manner; Maintained company vehicle, power equipment, and irrigation supplies; Coordinated appointments with underground utility companies and avoided damages to other underground utilities during work process; performed minor electrical work with timing and power systems; record and log readings.

Associate Of Arts (Aa), Culinary Arts/Chef Training

English Language And Literature, General

Education record

High School Diploma