Kelvin Rivera Email & Phone Number

New Jersey

Secaucus, Nj

Oversaw Customer Satisfaction Scores weekly, delivering coaching to related partners and developing strategies for improvement.Developed referral strategies to support Teller partners, increasing cross selling opportunities. Exercised compliance with privacy laws in safeguarding sensitive information.Handled an excess of $50,000 cash daily with zero differences.

Clifton, Nj

Assisted with all HR aspects of new partner training from recruiting, scheduled training, evaluation, review and separation. Facilitated communication between management and shift team using tools such as: detailed daily coverage reports, on the spot coaching, partner review/evaluation, scheduled one on one meetings.Managed financial goals by maximizing sales opportunities and managing labor hours to reflect positive P&L results.Established district wide relationships - acting as the community ambassador in pursuant of Starbucks aim to positively impact our communities.Anticipated customer and store needs by constantly evaluating environment and customers for cues.

Secaucus, Nj

Trained and assisted in the development, design, and delivery of training for a staff of 10-15 employees.Oversaw all aspects of the operational strategies to meet and exceed company expectations and maximize sales and profitability. Operated within established budgets and supported implementation of cost quality and service initiatives. Executed daily store operations including: opening, closing, inventory management, shipping and receiving.

Bachelors Of Science, Business Management, 3.90

Activities and Societies: Presidential Member of the National Society of Leadership and Success Delta Mu Delta Summa Cum Laude Dean's.

Neuro Linguistic Programming Coach

Integrating various paths of psychology with neuroscience, NLP is the study of language patterns as a medium for unconscious.