Solution Sales & Marketing, Large Enterprise Accounts.

Pre-sales responsibility and post sales implementation.Provide presentations, demonstrations and proof of concept to customers. Customising solutions for their infrastructure optimizing their process and increase productivity with high ROI. Tracked records.Providing Customers post sale support and implementation of enterprise level software suites.Customization to integrate with the company Multi Function Printers with our business solutions.Provide demonstrations, installations and trainings to customers. Performing RFP,RFQ,Proof of Concept, User Acceptance Test and Go Live during project stages.Products involved mainly are Nuance eCopy, Printshop Mail, Proselite and Canon In-house software like Imageware Suite(Document Management System), Therefore, IRIS.

Providing Customers post sale support and implementation of enterprise level software suites.Customization to integrate with the company Multi Function Printers with our business solutions.Provide demonstrations, installations and trainings to customers. Products involved mainly are Nuance eCopy, Printshop Mail, Proselite and Canon In-house software like Imageware Suite(Document Management System), Therefore, IRIS.

o 2nd Level Desktop Support for Regional (Singapore, KL) mainly support calls from users direct.o Responsible for Desktop, Workstation, and laptops troubleshooting.o Cases logging and assignment, applying resolutions in shortest time possible within Service Level Agreement.o Support Devices like Blackberry with Desktop Manager, PDAS with Activesync o Applications supported like GBS, Atlas, Reuters, Bloomberg, Swift Alliance, Infomatch.o Attending to Installation, Moving, Changing requests from clients with the allotted time frame.

o Administration and configuration for FP (File and Print) server within user’s vicinityo Active Directory 2k3 administration for AD user accounts creation and with Exchange Mail account.o 2nd Level Support for Regional(Singapore,Philipines,Indonesia,Chengdu,Shanghai,India,Thailand,Australia) mainly support calls from Unisys Global Servicedesk which is located from US.o Responsible for Desktop, Workstation, Laptop purchasing with IBM Singapore or Lenovo and other vendors like SBM,ECSS.o In charge of logging problem problem tickets, monitoring cases severity and apply resolutions in shortest time possible within Service Level Agreement. Generating weekly and monthly reports of the tickets closure for the regions.o Supporting Applications namely are MS Office 2003,CoCreate Apps, AutoCad or AutoDesk, System 3R,Tangram Asset Insight, SAPGUI, ACTIVE DIRECTORY, Sharepoint. Involving writing of login scripts and batch files for deployment.o Hardware troubleshooting and reinstallations of Window XP, Window 2000. In charge of Evaluation new equipments for clients.o Hardware varies from Printers like HP,SATO (Label Barcode Printing). IBM Thinkcentre and Thinkpad fixing.o Activation or enabling of VPN/RSA token for end users and troubleshooting of VPN login issues.o Deployment of new Desktop, laptops setups and configuration. Including setting up Thinclients for Machine operators.

o Managing clients’ calls and onsite troubleshooting with Active Directory 2k3.o Responsible for Desktop, Laptop and Servers purchasing with Dell Singapore.o In charge of logging problem Tickets, monitoring cases severity and apply resolutions in shortest time possible within Service Level Agreement.o Supporting Applications up to 300 different software including Java, Citrix, Oracle, Lotus Notes R6.5, Hyperion, Hummingbird, Exceed.