As Cloud Systems Engineer i'm responsible for effective provisioning, installation, configuration, operation, and maintenance of the required hardware, software, and related infrastructure comprising the Pilgrim Cloud environment. I participate in a team responsible for the design, implementation, and the automation in the deployment of systems, networks, storage, and software within the Pilgrim Cloud. I participate in technical research and development to enable continuing innovation within Cloud Operations. I ensure the systems hardware, operating systems, application software, and related procedures adhere to organizational compliance and operational requirements.

Provide both technical and functional support for all the Smart Studio, Smart Solve Legacy and Q&MIS modules multiple platforms and databases; as supported by Pilgrim. Responsible for providing customers with information regarding product, software upgrade requirements, and any support-related issues. This will involve product requirements, how to use products, researching to find solution, and fostering on-going customer relationships.

Deployment, Deployment Upgrade, Data Migration/ETL, System Integration, Business Analytics and Intelligence, Custom Notification, Knowledge Transfer. Client Training. Technical Support for Current and Legacy applications.

Technical Support, Readiness Review/QA, Update and Enhancement Release and Notifications, Deployments, Knowledge Transfer, Support Web and FTP site account creation and management.