Senior Field Service Engineer
CurrentKey Responsibilities:Lead regional initiatives in Off-The-Road (OTR) tire solutions, addressing customer requests, building partnerships, and promoting Bridgestone’s services across Asia Pacific.Directly report to the Head of Sales for Bridgestone Asia Pacific and provide indirect reports to the General Manager of OTR Technical Service in Bridgestone Japan.Develop strategic plans to maximize customer value by integrating products, services, digital platforms, and network solutions.Provide training and development for regional field engineers, including the creation of educational systems to develop Solution Engineers.Leverage data analysis from market and fieldwork to drive new product planning and enhancements.Key Achievements:Maintained a “Fully Met” performance appraisal rating consistently, with an “Exceed Expectations” rating for winning a major PSA tender.Secured continuous contracts from mining and port clients in Laos, Malaysia, Singapore, Philippines, Vietnam, New Zealand, and India through product improvement and exceptional customer support.Trained and managed Bridgestone’s Tire Field Engineers across Asia Pacific for over six years, creating E-learning modules and leading the development of 3 dedicated OTR Field Engineers.Recognized as a Solution Engineer and Tire Analyst by Bridgestone Japan.Established a new OTR department in Bridgestone India.Led and managed New Product Development projects for over five years.Spearheaded a proof-of-concept project for a mobile app to track tire performance for construction clients.