Kelviny Steferson Email & Phone Number

San Francisco, Califórnia, Estados Unidos

Consistently exceeds the ship’s specific NPS target and key performance indicators by developing forward strategies and driving a guest-centric experience culture, reducing friction points, and avoiding negative surprises. 2. Ensures utilization of Princess Medallion Class products, services, and applications to drive engagement. 3. Supports the Captain's Circle Loyalty program, ensuring all guests are receiving a consistent and impeccable service and overall experience. 4… Show more Consistently exceeds the ship’s specific NPS target and key performance indicators by developing forward strategies and driving a guest-centric experience culture, reducing friction points, and avoiding negative surprises. 2. Ensures utilization of Princess Medallion Class products, services, and applications to drive engagement. 3. Supports the Captain's Circle Loyalty program, ensuring all guests are receiving a consistent and impeccable service and overall experience. 4. Drives the Service Excellence philosophy and platform by continually reviewing guest and teammates’ comments and feedback to ensure satisfaction. 5. Takes ownership of any negative service interactions and ensures a timely, effective, personalized service recovery, documenting and escalating accordingly to the Manager. 6. Assists Onboard Revenue teams as needed to uphold an exceptional guest experience throughout the guest journey. 7. Establishes ongoing relations with our guests, maximizing overall satisfaction, profitability, and re-cruise rate. 8. Addresses and acts promptly upon all guest inquiries regarding the onboard Future Cruise & Loyalty programs. Show less

Uberlândia E Região, Brasil

Atuação no setor financeiro (contas a receber) com uso do próprio sistema da empresa SANKHYA W, desenvolvendo e auxiliando nos acertos de viagens, encontro de contas entre matriz e filiais, conciliação bancária, repasse para unidades, reativação de parceiros, processo de horas cruzadas, reembolso de km para colaboradores da área de serviços, emissão de boletos e NFS e auxílio às unidades.

Uberlândia, Minas Gerais, Brasil

Responsável por realizar atendimento telefônico com foco em prestação de assistência a clientes em diversas situações, suprindo as necessidades com relação a dúvidas, elogios, sugestões e reclamações.

Fluent Speaker, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bacharelado, Business/Commerce, General

Seqüencial, Ingles

Seqüencial, Francês