- Responsible for administrative tasks- Social Media Management- Graphics design and branding- Video Editing- Website maintenance

- Ensures the quality, timeliness, and accuracy of reports for Operations and Clients- Builds and creates analysis reports- Responsible for achieving and maintaining operational efficiency by ensuring that the right agents with the right skill sets are staffed at the right time

- Ensures the quality, timeliness, and accuracy of Quality evaluation result reports for Operations and Clients

- Maintaining the balance between the needs of the company, employee and owner by evaluating calls, identifying the most impacting behavior, and providing feedback- Builds and creates behavioral and trending analysis reports

- Providing world class customer service- Respond to incoming customer inquiries by following techniques provided and approved by training- Effectively handle incoming customer call inquiries within established periods- Basic comprehension of the product and familiarity in a Windows-based environment- Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues