Kem Franchezka Abad Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

- Supervise food preparation team to maintain consistent quality standards.- Coordinate daily tasks to ensure all duties are fulfilled.- Train new staff, particularly in soup and sandwich preparation.- Maintain restaurant's food safety standards.- Assist in creating and adapting procedures for new product introductions.- Support team in achieving target drive-thru times with fast, friendly, and accurate service.

Calgary, Alberta, Canada

Philippines

- Designed and managed almost 20 product and process experiments, significantly enhancing product performance and customer satisfaction.- Implemented a new cleaning protocol for product racks, reducing repetitive tasks and integrating an inventory system to ensure compliance.- Developed weekly schedules and supervised 20 – 40 personnel, boosting productivity and operational efficiency.- Oversaw personnel from 3 different departments per shift, ensuring efficient operations and adherence to standards.- Maintained precise documentation, facilitated cross-functional collaboration, and communicated data-driven insights to drive continuous improvement.- Conducted monthly and quarterly meetings with senior management to report on project outcomes and team performance.

Iloilo, Western Visayas, Philippines

- Increased customer retention by implementing personalized follow-up procedures and analyzing customer feedback to identify areas for improvement.- Processed billing and charging for a high volume of customers accurately, resulting in fewer customer complaints and increased revenue.- Helped customers resolve issues and answered questions with a customer-first approach, resulting in high customer satisfaction and positive reviews.

Philippines

- Worked closely with the Quality Assurance Coordinator; developed over 10 clear, detailed procedure manuals and work instructions, streamlining processes to consistently meet quality objectives.- Spearheaded various QA audits, including customer and supplier audits, halal, 5S, GMP, and QMS, contributing to sustained product quality and compliance.- Led a team of 20-25 personnel per shift, enforcing quality and safety protocols to meet production targets.- Supervised QA technicians and auditors in enforcing Good Manufacturing Practices and other quality-related policies.- Participated in regulatory, third-party, and customer audits and inspections and provided corrective action responses.

Philippines

- Developed and executed test plans to ensure product quality, identifying and documenting product defects for timely resolution.- Monitored and analyzed metrics for product improvement in collaboration with cross-functional teams.

Diploma, Business Administration And Management, General

Bachelor Of Science, Packaging Engineering