Kem Franchezka Abad Email and Phone Number
Results-driven Business Administration graduate with a 3.5 GPA and extensive experience in quality assurance and production management. A proven track record in leading QA activities, ensuring compliance with ISO and Food Safety standards, and driving continuous improvement initiatives. I am skilled in team management, data analysis, and process optimization from roles at Tim Hortons, Angelina’s Bakeshop, Lamitek Systems, and Monde Nissin Corporation. Demonstrated expertise in enhancing product performance, streamlining workflows, and achieving operational efficiency.Open to transitioning into administrative roles, with strong capabilities in staff training, scheduling, and documentation. Committed to leveraging analytical skills and leadership abilities to contribute to organizational success across various functions.
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Quality Assurance TechnicianBento Inc.Calgary, Ab, Ca
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Shift SupervisorTim Hortons Feb 2024 - PresentCalgary, Alberta, Canada- Supervise food preparation team to maintain consistent quality standards.- Coordinate daily tasks to ensure all duties are fulfilled.- Train new staff, particularly in soup and sandwich preparation.- Maintain restaurant's food safety standards.- Assist in creating and adapting procedures for new product introductions.- Support team in achieving target drive-thru times with fast, friendly, and accurate service. -
Crew MemberTim Hortons Jan 2022 - Feb 2024Calgary, Alberta, Canada
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Management Operations TraineeAngelina Bakeshop May 2020 - Nov 2021Philippines- Designed and managed almost 20 product and process experiments, significantly enhancing product performance and customer satisfaction.- Implemented a new cleaning protocol for product racks, reducing repetitive tasks and integrating an inventory system to ensure compliance.- Developed weekly schedules and supervised 20 – 40 personnel, boosting productivity and operational efficiency.- Oversaw personnel from 3 different departments per shift, ensuring efficient operations and adherence to standards.- Maintained precise documentation, facilitated cross-functional collaboration, and communicated data-driven insights to drive continuous improvement.- Conducted monthly and quarterly meetings with senior management to report on project outcomes and team performance.
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Front Desk OfficerHomework Study Hub Oct 2019 - Apr 2020Iloilo, Western Visayas, Philippines- Increased customer retention by implementing personalized follow-up procedures and analyzing customer feedback to identify areas for improvement.- Processed billing and charging for a high volume of customers accurately, resulting in fewer customer complaints and increased revenue.- Helped customers resolve issues and answered questions with a customer-first approach, resulting in high customer satisfaction and positive reviews.
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Quality Assurance SupervisorLamitek Systems Inc. Aug 2017 - Sep 2019Philippines- Worked closely with the Quality Assurance Coordinator; developed over 10 clear, detailed procedure manuals and work instructions, streamlining processes to consistently meet quality objectives.- Spearheaded various QA audits, including customer and supplier audits, halal, 5S, GMP, and QMS, contributing to sustained product quality and compliance.- Led a team of 20-25 personnel per shift, enforcing quality and safety protocols to meet production targets.- Supervised QA technicians and auditors in enforcing Good Manufacturing Practices and other quality-related policies.- Participated in regulatory, third-party, and customer audits and inspections and provided corrective action responses.
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Quality Assurance AnalystMonde Nissin Corporation Jul 2016 - Apr 2017Philippines- Developed and executed test plans to ensure product quality, identifying and documenting product defects for timely resolution.- Monitored and analyzed metrics for product improvement in collaboration with cross-functional teams.
Kem Franchezka Abad Education Details
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Business Administration And Management, General -
Packaging Engineering
Frequently Asked Questions about Kem Franchezka Abad
What company does Kem Franchezka Abad work for?
Kem Franchezka Abad works for Bento Inc.
What is Kem Franchezka Abad's role at the current company?
Kem Franchezka Abad's current role is Quality Assurance Technician.
What schools did Kem Franchezka Abad attend?
Kem Franchezka Abad attended Bow Valley College, Central Philippine University.
Who are Kem Franchezka Abad's colleagues?
Kem Franchezka Abad's colleagues are Jason Viper, Kyung Yi, Zhen Luo, George Dupont, Surendra Kunwar, Van Mi, Tony Deng.
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