Kema Johnson Email & Phone Number

London, GB

London, England, United Kingdom

London, United Kingdom

· Assisted Project Financial Controller with invoicing, billing, receipting and budgeting highlighting financial strategies and targets facilitating the implementation of a plan of action to ensure these were met· Collaborated with Project Managers to support the project analysis, manage and record project resource time, thus achieving project cost savings.

London, United Kingdom

· Operated advanced computer booking systems to efficiently check customers in and out of halls of residence and take online payments· Responded to customer queries, interrogating online system to provide accurate and up to date information· Managed quality assurance standards, ensuring rooms were met required standards· Supported events, including alumni.

London, United Kingdom

Customer Service-This involved me communicating with fans and dealing with their complaints and different requests, and through this experience I learnt to understand and appreciate the culture of the club and their fans.

London, United Kingdom

Mystery shopping - This helped me with my observational skills, I had to focus on the standard and quality of service of a Santander store, Moreover I monitored employees and how they approached and dealt with different customers queries, focusing on whether they behaved in a manner suitable to the company’s ethos and standards. Dealing with customers.