Kema Johnson Email & Phone Number

London, Gb

London, England, United Kingdom

London, United Kingdom

· Assisted Project Financial Controller with invoicing, billing, receipting and budgeting highlighting financial strategies and targets facilitating the implementation of a plan of action to ensure these were met· Collaborated with Project Managers to support the project analysis, manage and record project resource time, thus achieving project cost savings and meeting profit margin target of >15%· Assisted Management with controlling Time & Materials and fixed price projects,… Show more · Assisted Project Financial Controller with invoicing, billing, receipting and budgeting highlighting financial strategies and targets facilitating the implementation of a plan of action to ensure these were met· Collaborated with Project Managers to support the project analysis, manage and record project resource time, thus achieving project cost savings and meeting profit margin target of >15%· Assisted Management with controlling Time & Materials and fixed price projects, enabling recognition of potential at-risk projects facilitating the implementation of management action plans· Ran and created reports allowing management to further analyse projects, enabling the building of stronger customer relationships by keeping them updated on progress to allow future project projections Show less

London, United Kingdom

· Operated advanced computer booking systems to efficiently check customers in and out of halls of residence and take online payments· Responded to customer queries, interrogating online system to provide accurate and up to date information· Managed quality assurance standards, ensuring rooms were met required standards· Supported events, including alumni meetings, created appropriate packs and assisted with advance preparations to ensure smooth running of event

London, United Kingdom

Customer Service-This involved me communicating with fans and dealing with their complaints and different requests, and through this experience I learnt to understand and appreciate the culture of the club and their fans.

London, United Kingdom

Mystery shopping - This helped me with my observational skills, I had to focus on the standard and quality of service of a Santander store, Moreover I monitored employees and how they approached and dealt with different customers queries, focusing on whether they behaved in a manner suitable to the company’s ethos and standards. Dealing with customers queries or complaints -This gave me the opportunity to understand different customers viewpoints and problems. This required me to look… Show more Mystery shopping - This helped me with my observational skills, I had to focus on the standard and quality of service of a Santander store, Moreover I monitored employees and how they approached and dealt with different customers queries, focusing on whether they behaved in a manner suitable to the company’s ethos and standards. Dealing with customers queries or complaints -This gave me the opportunity to understand different customers viewpoints and problems. This required me to look deeper and become more analytical in my approach, I learnt the importance of being aware on the different type of products and services Santander offered.Shadowing employees - I learnt the different advertising technique Santander used when trying to promote their product and how they adapted their selling techniques when they had meetings with different type of customers. Show less