Kemal K Email & Phone Number

United Kingdom

Remote

County Cork, Ireland

- Communicate to director-level and higher contacts within IT organizations to helping reach and exceed our targets.- Working with reseller channels and helping achieve and exceed quarterly revenue targets.- Advise customer of expiring support or maintenance contracts, pricing, new service offerings..- Using Salesforce and other tools.- Working in a shared inbox, taking ownership of customer emails and reaching out to offer therequired service- Working closely with other Dell EMC internal departments to ensure efficient case handling- Anticipating customers´ needs and matching them with the appropriate products and services- Operating as the lead point of contact for any and all matters specific to my accounts- Taking over all customer account management responsibilities

County Cork, Ireland

- Logged and processed support calls- Used remote control tools to control users´ machines to troubleshoot problems.- Provided the first level of troubleshooting to our direct customer base- Provision of detailed and accurate guidance on the use of Trend Micro products- Interacted with other members of the team to provide solutions to minor technical issues.- Brought any unusual customer problems or incidents to the attention of management via thesupport/senior support engineers and Customer Care team where appropriate.

County Dublin, Ireland

- Selling to director-level and passion for selling and enthusiastic self starter with a “can do” attitude.- Reach and exceed targets.- Supported customers on new offers- Analyzed customers account activities and transactions- Lead role of a team-selling environment and take high call volume fast paced phone sales environment- Took ownership of ongoing customer issues from start to successful completion with anemphasis on excellent customer satisfaction

County Dublin, Ireland

- Develop relationships in new and existing customers and leverage to drive strategy through organization.- Follow a disciplined approach to reach and exceed targets- Identify and approach potential clients- Identify up-selling and cross-selling opportunities within the account and develop activation plans.

County Dublin, Ireland

- Reach targets and drive new sales opportunities through up-selling and cross selling.- Excellent communication, negotiation skills and a strong focus on client happiness.- Maintained awareness of requests and processing activities, and initiated communicationsregarding problems and solutions to customer and appropriate IBM contact points- Coordinated communication between customer and work counterparts to resolve customer disputes and problems.

North Bergen - New Jersey

- Studied market research and trends to determine consumer demand- Selected and procured merchandise for resell- Keep pipeline current and moving up the pipeline curve.- Managing after sales