As a Rooms Division Manager at Mercure Bandung City Centre, I lead the daily operations and strategic planning of the front office, housekeeping and engineering departments. I have over 10 years of experience in the hospitality industry, working with diverse teams and guests in various settings. I have developed skills in revenue management, e-commerce, customer service, and emotional intelligence, which I use to enhance the guest experience and satisfaction, as well as the hotel performance and profitability. I also hold certifications in confronting bias, speaking up at work, and developing my emotional intelligence, which reflect my commitment to personal and professional growth, as well as fostering an inclusive and respectful culture. I am passionate about delivering quality service and creating memorable moments for our guests, as well as empowering and supporting our staff. I am always eager to learn new things and face new challenges in the hospitality field.