Ken Marr

Ken Marr Email and Phone Number

Chief Technology Officer at First National Technology Solutions @ FNTS
Ken Marr's Location
Ashland, Nebraska, United States, United States
Ken Marr's Contact Details
About Ken Marr

Track record of success in executive level positions purposely driving culture, strategy, and leadership. P&L responsibilities with extensive Technical, Customer Service, and Client Operations background. Excellent leadership skills with a passion for developing leaders and transforming organizations.Passionate leader, entrepreneurial spirit, innovative, highly motivated, and results oriented. Specialties: Executive Management, Culture Transformations, Strategy, and Leadership Development, Digital Transformations, Agile Transformations, Cloud Service Provider, Managed Services, Complex Self Service Applications, Mobile and Social strategies, Vendor Management, Contract Negotiations

Ken Marr's Current Company Details
FNTS

Fnts

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Chief Technology Officer at First National Technology Solutions
Ken Marr Work Experience Details
  • Fnts
    Chief Technology Officer
    Fnts Jul 2018 - Present
    Omaha, Ne, Us
    FNTS is a Cloud Service Provider specializing in managed hybrid cloud strategies and solutions, security services, and enterprise infrastructure hosting - all backed by exceptional personal service. Responsible for all IT and Service Delivery strategies and direction. Leading strategic initiatives driving hybrid cloud software defined data center technologies.
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  • Fnts
    Chief Technology Officer
    Fnts Jul 2018 - Present
    Omaha, Ne, Us
    View
  • West Interactive
    Sr Vice President - Technology And Support Services
    West Interactive May 2011 - Nov 2012
    P&L Responsibilities. Leading 370 professionals at West Interactive including Product Engineering, Platform Engineering, Product Management, Application Development, IT Operations, and PMO. Responsible for driving strategic initiatives, product innovation and planning for all aspects of service delivery including strategy, product innovation, engineering, implementation, and daily operations. Leading strategic initiatives including West Connects, mobile platforms, and International expansions.
  • West Customer Management Group
    Sr Vice President - Development & Support Services
    West Customer Management Group Dec 2006 - May 2011
    Operational & Technical Responsibilities for nine Departments including Operation Services, Project Management, Workforce Management, Performance Management, Network Operations Center, Product Development, Data Services, Information Technology, and Training Development; Budgetary Responsibility of $34,000,000.Responsible for the strategic direction, profitability and operational success of 35 contact centers world-wide including 7,000 domestic agents, 2,000 international agents, and 13,000 work at home agents.
  • West Customer Management Group
    Vice President - Operation Services
    West Customer Management Group Nov 2004 - Dec 2006
    Operational & Technical Responsibilities for nine Departments including Operation Services, Project Management, Workforce Management, Performance Management, Network Operations Center, Product Development, Data Services, Information Technology, and Training Development.Responsible for the strategic direction, profitability and operational success of 35 contact centers world-wide including 7,000 domestic agents, 2,000 international agents, and 13,000 work at home agents.
  • West Customer Management Group
    Director - Network Operations
    West Customer Management Group Jan 1998 - Nov 2004
    Responsible for the individuals, technology, and direction of the Network Operations Center with focus and goal of operational excellence and maximizing profitability. Responsible for maximizing efficiency and profitability of 20,000 agent international Contact Center environment, Contact Center Technology including Network, ACD, Workforce Management, Call Recording, Performance Management, IEX Carrier Routing, Intelligent Call Routing, Toll Free Number Management, Vendor Management, Contracts.
  • West Customer Management Group
    Various Operational & Management Positions
    West Customer Management Group Nov 1991 - Jan 1998

Ken Marr Skills

Vendor Management Call Centers Telecommunications Contact Centers Voip Call Center

Ken Marr Education Details

  • Hastings College
    Hastings College
    Political Science And Government

Frequently Asked Questions about Ken Marr

What company does Ken Marr work for?

Ken Marr works for Fnts

What is Ken Marr's role at the current company?

Ken Marr's current role is Chief Technology Officer at First National Technology Solutions.

What is Ken Marr's email address?

Ken Marr's email address is ka****@****est.com

What is Ken Marr's direct phone number?

Ken Marr's direct phone number is +140294*****

What schools did Ken Marr attend?

Ken Marr attended Hastings College.

What skills is Ken Marr known for?

Ken Marr has skills like Vendor Management, Call Centers, Telecommunications, Contact Centers, Voip, Call Center.

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