Kevin Martell Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Coordinated onboarding, training, roadmap planning, and sprint execution as a lead on the 10-person Integration Product Team - Final decision maker on team quality assurance initiatives. Spearheaded inter-departmental projects with DevOps and SysEng - Project lead on transitioning all recurring client data integrations to new automation server. Directed monthly integration application releases and process improvements, which saw a 49% decrease in data integration exceptions and double the number of automated end-to-end test cases.

Raleigh, North Carolina, United States

Worked directly with developers to design and test integration enhancements for enterprise clients, such as an automated web uploader for historical data (utilized over 100 times per month). Spearheaded quality assurance efforts for integration applications and features, and automated 50% of manual regression test cases to eliminate the need for testing assistance from other departments. Managed monthly integration application releases, including bug and enhancement verification (over 60 tickets per release), management of automated before/after testing, and sprint planning.

Raleigh, North Carolina, United States

Led 117 completed integration projects for enterprise financial institutions. Balanced more complex configurations - Multiple core systems, variable core extract timing, more data fields including custom work - while maintaining ahead of move live goal rate (84%). Worked directly with product managers to design and test integration enhancements for clients, such as a start-to-finish Integration Setup feature with self-servicing capabilities.

Raleigh, North Carolina, United States

Architected 106 automated, recurring data integrations for financial institutions from their cores into the Sageworks database. Moved 81% of integration projects live ahead of goal - Projects consisted of data field mapping from core extracts, uploads into a testing environment, and validation with clients. Adapted to rapidly-evolving responsibilities in a small-company environment, including ad-hoc quality assurance testing and product support (5 cases per week).

Raleigh, North Carolina, United States

Supervised operations of 15-20 Community Assistants per year at the front desk to ensure the highest quality customer service possible. Hired, scheduled, prepared, and trained Community Assistants for employment. Performed annual Community Assistant evaluations and desk procedure improvements, including rewrites of the employee handbook.

Raleigh, North Carolina, United States

Provided customer service to residents living in the residence hall - Checked in/out packages, checked in/out temporary keys, managed key inventory for 643 rooms. Checked in/out guests for Conference Services hotel service.