• Interacting with over 150 clients and providing personalised assistance through in-person meetings, video calls and telephone interactions while contributing to a positive client experience.• Acting as a representative for the local delivery team, actively engaging in both external and internal stakeholder events to promote awareness and positively position the agency within the community• Efficiently documenting all interactions and communications with clients using the agency's CRM tools and Software Project Management, ensuring effective tracking and referencing for future interactions.• Collaborating seamlessly with various agency teams and departments, offering support to clients locally, while consistently upholding the agency's values.• Delivering well-founded recommendations to the agency based on the insights gained from the analysis of client cases.• Demonstrating excellent verbal and communication skills in interactions with over 150 clients, offering application support while upholding the agency's values and commitment to exceptional service.• Anticipating and promptly reporting data breaches to the relevant department for swift resolution.

• Implement and adapt Agile processes to optimise team productivity, enhance predictability, and achieve overall project success.• Communicate clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project capabilities.• Spearheading the adoption of DevOps practices across the software development lifecycle by collaborating seamlessly with development and operations teams.• Prepare detailed project plans, aligning them with project goals and roadmaps to ensure smooth execution.• Effectively translate technical information from the team to non-technical stakeholders to encourage transparency and easy understanding.• Work closely with product owners in prioritising and grooming the product backlog to create a clear and actionable roadmap for the team.• Anticipate and mitigate project risks proactively, cultivating an environment that embraces continuous improvement.• Foster a culture of continuous improvement, learning, and adaptation within the project team, promoting an environment conducive to innovation and growth.• Manage end-to-end implementation of delivery, including requirements gathering, project planning, risk, and stakeholder management, to launch and post go-live support.

• Led and coordinated the successful delivery of projects across various teams, ensuring that they adhere to Scrum principles and practice.• Collaborated with other teams involved in delivery, fostering effective communication and alignment to drive project success.• Identified and removed obstacles that impede the progress of the Scrum team, ensuring a smooth workflow.• Ensured that all Scrum events, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives, take place and are conducted in a positive, productive, and time boxed manner.• Worked closely with the product owner to maximise the Agile team's backlog, ensuring that it is well-defined and prioritised.• Maintained alignment with product owners, Scrum Masters, and Go-to-Market Managers to ensure a holistic approach to project delivery.• Coached Scrum teams, ensuring that team members were well-trained and had a strong understanding of the Agile process.• Fostered communication and collaboration within the Scrum Team and across the department to promote transparency and efficiency.• Formulated actionable plans post-retrospective, fostering continuous improvement in ways of working, processes, and Agile principles.• Served as a Servant Leader, guiding the team toward self-organisation and self-management, actively promoting continuous improvement.• Mentored and coached teams to overcome obstacles independently, fostering growth and self-sufficiency.• Prepared and presented project status reports to stakeholders, encouraging transparency, and aligning with the team's values and principles.• Utilised metrics and Agile reporting tools for monitoring team progress on project delivery

• Participated in training sessions utilizing simulated Agile environments to practice Agile methodologies and project delivery.• Received comprehensive training on collaborative platforms such as Jira, Confluence, Miro, and Mural to facilitate effective communication and task management within Agile teams.• Acquired in-depth training in various Agile facilitation techniques, including Silent Writing, Grouping/Clustering, Dot Voting, and Talking Stick, to encourage collaboration and decision-making processes.• Completed training modules focused on Agile values and principles, emphasizing customer collaboration, adaptability, and delivering incremental value.• Underwent training sessions covering user story estimation methods like T-shirt sizing, Scrum poker, and Fibonacci Sequence to accurately assess effort and prioritize tasks.• Received training on capacity planning and estimation techniques to establish realistic sprint goals and commitments based on team capacity.• Completed training on various Agile metrics and reporting tools to monitor progress, identify areas for improvement, and make data-driven decisions.• Facilitated Scrum events to improve coordination and transparency within teams, ensuring effective Sprint Planning, Backlog Refinement, and Grooming sessions.• Underwent training on conflict resolution techniques and promoting a positive work environment within Scrum teams to enhance collaboration and productivity