• Provide comprehensive IT support for TTG Forestry offices in Atlanta and other remote locations,ensuring seamless day-to-day technology operations.• Resolving various on-premises & virtual computer hardware and software related issues across multipleoperating systems such as Macintosh OS, Windows, Linux, iOS, and Android.• Skilled in handling routine IT issues, including email troubleshooting, conference room technologysetup, Office 365 management, OCR, SharePoint, password resets, and account unlocks.• Proficient in managing IT inventory, including imaging and re-imaging of both current and new userlaptops to optimal hardware performance and security.• Resolve complex IT problems requiring Level 3 & 4 expertise, demonstrating advanced technicalknowledge and problem-solving skills.• Sole IT executive for the Atlanta office, responsible for overseeing all IT operations, user support, andsystem maintenance, ensuring high efficiency and minimal downtime taking customer orientated (frontfacing) in addition to operating in a system administration role.• Develop and sustain SCCM (System Center Configuration Manager) functionality, including creatingand managing software packages, scripting, optimizing network performance and user experience inaddition to tracking progress utilizing JIRA.• Create and update Knowledge Base for new solutions, fixes, patches, and technical guides utilizingtools such as Confluence

• Aiding Students & Faculty with Office 365 and various classroom software for new school year.• Addressing issues with various hardware such as projectors, laptops, printers, desktops, and monitors.• Utilizing tools like SAP Fiori for managing the inventory of student laptops.• Tasks include adding, removing, and reassigning devices, especially handling inactive devicesefficiently.

• Find solutions to complex problems within Arby’s Franchise environment.• Create & deploy various PowerShell Scripts via LANDesk (Ivanti).• Create documentation that will be used company-wide for solutions.• Configure and deploy application software alongside administering special permissions to authorizedevices using internal tools (PowerShell).• Implementation and migration, in addition to deploying and shipment, of hardware and peripherals(MWS (Computers), POS registers, Receipt Printers (OPOS), and Monitors).• Assist and troubleshoot end-user issues for internal and external support using the ServiceNowticketing system in addition to JIRA.• Provide systems administration to various projects and stores within the Arby's Franchise.• Monitor Virtual Machines & Servers which includes load balancing, distinguishing forests, domains,and pools.

• Assist end-users with technical solutions in both office-based and remote-based settings via VoIP(Mitel) telecommunication devices, Microsoft Teams, Skype, and/or email (Outlook) which includestroubleshooting end-user issues for internal and external support using the Ivanti ticketing system.• Create, Manage, and Terminate user accounts for new acquisitions, new hires, and terminations viaActive Directory & Office 365 Admin portal (Excel, Word, PowerPoint, Visio, Project Professional, Publisher,Access, Azure, PowerBI).• Regulate and apply group policies for commissioned users and devices within the internal domainnetwork using Active Directory (Windows).• Configure and deploy application software alongside implementing special permissions to devicesusing internal tools such as batch (CMD) and PowerShell scripting.• Implementation and migration, in addition to deploying and shipment, of hardware and peripherals(laptop computers, Mitel VoIP telephones, Lenovo/Dell docking stations, POE devices, and monitors).• Manage and analyze network solutions and issues within LAN, WAN, and VPN environments

• Assistance with onboarding and troubleshooting various software issues and migrating Morgan Stanleyusers onto the E*TRADE network, in addition to delegating issues to proper and correct channels asnecessary (Jabber/Finesse).• Creating and troubleshooting end-user issues for internal and external support using the Remedyticketing system.• Frequent usage of Remote client software (Bomgar) to assist with onboarding to VMware (HorizonClient) and resolving remote software issues on both Windows and Mac Computers.

• Assist end-user with technical solutions in both office-based and remote-based settings via VoIP (Mitel)telecommunications devices, Microsoft Teams, Skype, and/or email (Outlook).• Create, Manage, and Terminate user accounts for new acquisitions, new hires, and terminations viaActive Directory & Office 365 Admin portal.• Regulate and apply group policies for users and devices within the internal domain network usingActive Directory (Windows).• Configure and deploy application software alongside delegating special permissions to commissioneddevices using internal tools (PowerShell).• Implementation and migration, in addition to deploying and shipment, of hardware and peripherals(laptop computers, Mitel VoIP telephones, HP docking stations, POE devices, and monitors).• Assist and troubleshoot end-user issues for internal and external support using the Service Nowticketing system.

• Oversaw Configuration and Imaging of all the Lenovo Tiny PCs/Laptops for deployment alongsidecreating peripheral and printer configurations in Olympus - Cerner.• Creation of TTYs and CRTs using applications McKesson LIVE Clinical and STAR Navigation.• Regulate group policies for internal users and devices within the internal domain network using ActiveDirectory (Windows).• Configure and deploy application software alongside allowing special permissions to approved devicesusing tools such as SSCM (Windows).• Implementation and migration of full-scale McKesson EMR replacement (Cerner-Go Live), In addition todeploying hardware and peripherals (desktop/laptop computers, network/local printers, wired/wirelessbarcode scanners, Single Sign-On Devices (SSO), and desktop/mobile Zebra label printers).• Assist and troubleshoot end-user issues for internal and external support using the Service Nowticketing system.• Management of networking equipment stationed in IDF closets.

• Repair, Maintain, and Service ATMs in various locations surrounding Metro-Atlanta.• Provide excellent and friendly customer service to both customers and contracted users.• Manage expenses, upkeep company vehicles, and follow safety and security policies/procedures.• Troubleshoot mechanical and software-related issues on ATMs under contract.• Manage calls via SIEBOLD ticketing system in addition to reporting onsite to evaluate and repair variousATM failures.

• Create and maintain detailed documentation on work orders using an internal ticketing system (SRO).• Diagnose and repair various computer equipment and peripherals for retail customers in addition tointernal users; Performed basic level software data recovery/backup on soft failing hard disks.• Service and deploy in-store equipment such as PC workstations, POS systems, peripherals, and printers;Built and configured customized desktop PCs for specialized purposes of business, gaming, and mediacenter.• Implementation of wireless networks for use in printing and file sharing.• Provided remote troubleshooting and system software upgrades for both Windows and Mac