- Technical Support: Assist staff with troubleshooting and resolving hardware and softwareissues, applying your existing knowledge while learning more advanced techniques.- System Administration: Help manage and maintain Windows and Linux servers, contributingto system performance and security.- Network Management: Support the network infrastructure, including routers, switches, andfirewalls. Monitor network performance and assist in resolving connectivity issues.- Data Backup & Recovery: Participate in implementing and managing backup solutions.Ensure data integrity and assist with recovery procedures when necessary.- Software Installation & Maintenance: Install, configure, and update software applications andoperating systems across various platforms, building on your current experience.- Database Support: Support database maintenance and optimization, performing basic queriesand backups as needed.- Programming Assistance: Assist with scripting and small application development toautomate tasks and enhance efficiency.- Documentation: Contribute to maintaining accurate and up-to-date documentation for ITprocedures, configurations, and inventories.- Security: Help implement and monitor cybersecurity measures to protect the organization’sdata and systems.- Training & Support: Provide support and training to staff on IT tools and best practices,leveraging your growing expertise.

• Equipping customers with the knowledge they need to make an informed pet food buying decision.• Providing store associates with pet health, nutrition, and product knowledge to help increase sales.

• Providing delivery and pickup of automotive parts.• Validating the accuracy of deliveries by cross-checking partnumbers with customer invoices.

• Equipping customers with the knowledge they need to make an informed buying decision for Microsoft devices and online services.• Providing Best-Buy store associates with Microsoft promotional knowledge, and product knowledge to help increase sales of Microsoft devices and Windows laptops.

• Acting as tier 1 technical support (first line of contact). • Managing tickets in ticketing system and defining the scope of the ticket to categorize.• Provided client facing appointments for technical support either remote or in person/onsite.• Creating knowledge base articles from research and field experience.• Installing new computers (laptops, desktops, servers) for clients.• Installing IT infrastructure (rack network switches, routers, firewalls, UPS systems, Network monitoring PC’s) for clients.• Troubleshooting user problems relating to:o IT Infrastructureo Microsoft 365o Networkingo Hardware issues

• Received product knowledge on household and automotivetools and equipment.• Providing “Royal Service” to customers, assisting with productknowledge and advice.

• Reimaging of Lenovo (IBM), Apple MacBook, and Microsoft Surface laptops for IBM Kyndryl at RBC with specificconfiguration and application profiles over PXE.• Refreshing old Lenovo laptops with new ones for RBC employees. Retrieving backups of user files on laptop.• Troubleshooting problems that arise with reimaging, installing applications, or networking of laptops and tablets.

• Teaching children and adults with little to no experience to progress into beginner level skiing. • Grading skill level with report cards.