Sandra Kemper Email & Phone Number

München, Bayern, Deutschland

München

Developing a Sales Excellence Concept to increase the global sales performance• Steering and modelling global processes and approaches• Implementing and securing consistent quality standards• Preparing and analyzing management reports and sales cockpits• Planning and managing workshops, projects, and trainingsManaging the Salesforce Sales Cloud implementation project through all project phases and change processes• Delivering input and participating in the creation of the statement of work• Gathering and implementing requirements and ensuring a high customer / stakeholder satisfaction• Planning, controlling, and reporting project progress to steering committee• Securing budgets and on time delivery• Leading project team• Steering external service providers• Project communication within Sales and cross-departmental• Developing and executing trainings

Cologne, Germany

Established in 2005, Consulimus AG is a small market research enterprise, offering customer and employee satisfaction surveys, mystery analyses and accompanying business services.Responsible for Company organization and Development leading to a 6% increase of return on sales through• Designing the operational concept for the business units• Creating new organizational units• Modelling and optimizing processes• Leading and developing employeesResponsible for Finance and Controlling resulting in a 12% reduction of costs and a solid financial framework, i.a. by• Designing, preparing, and analyzing monthly and annual financial plans (turnover and cost planning)• Reporting business operations for the board of directors and shareholders• Identifying and implementing measures for securing liquidity• Shaping company’s administrative setup of banking issues, tax counseling and insurance coverage

Cologne, Germany

• Acquired new customers and turned 50% into patrons• Successfully built trustful long-term customer relationships by establishing a high customer satisfaction and delivering individual customer service• Planned, executed, and analyzed individually tailored market research projects• Consistently adhered to milestones and deadlines• Identified potential for service and process optimization and derived recommendations for action for the clients• Prepared proposals, planned and managed project budgets to secure an overall project margin of 26%• Lead and developed employees

Cologne, Germany

• Operated as mystery and service tester• Planned and executed a commercial zone analysis

Cologne, Germany

• Corrected written exams• Assisted in research and teaching• Reorganized library system

Wermelskirchen

• Assisted in media selection for travel website• Designed advertising material

Cologne, Germany

Assisted in administration of research and teaching

Hannover, Germany

• Assisted in acquisition process of new international exhibitors• Created information material for international exhibitors• Assisted in Public Relations using internet, newspapers and magazines

Diplom-Kauffrau, Business Administration

Activities and Societies: Active member of MTP - Marketing between Theory and Practical Life Degree in Business Administration, majoring.

Study Abroad Student

Study Abroad Program, taking classes in Travel Industry Management, Environmental Communication and Beginning Hawaiian. Finished program.