Ken Chen Email & Phone Number

United Kingdom

London Area, United Kingdom

Design and enhance user experience and user interface of digital services and productsWork closely with multi-disciplinary teams, including product and delivery managers, developersand researchers to create designs that meet users needs and align with business objectivesConduct in-depth user research to understand user behaviors, needs, and preferencesPlan and conduct usability testing to gather user feedback and validate design choices

London, England, United Kingdom

Designed low-fidelity wireframes and high-fidelity mockups of a collaborative music making appCollaborated with a cross-functional team to optimise development process and address business goals

London, England, United Kingdom

Assisted in teaching Service Design, UX Design, Human-Centred Design, Inclusive Design and Digital TransformationOrganised design exercises including personas making, customer journey mapping and service blueprintProvided English-Chinese consecutive interpretation during lectures and translation of course materials

London, England, United Kingdom

Conducted focus groups, interviews, co-design workshops and A/B testing to understand Gen Z’s habitsDeveloped a data-driven initiative Big Issue Food from quantitative and qualitative researchRan 3 design sprints to refine value proposition and de-risk business modelLaunched the pilot through stakeholder management with hospitality partner BaxterStorey

London, England, United Kingdom

Designed the company’s and founder’s websites to showcase their portfolios and services

Shanghai, China

Conducted market, competitor, stakeholder and user research to find pain points in AI EducationDesigned physical interaction of a learning kit InnoKit and successfully applied for two patentsBuilt design system and wrote specifications for 14 components for an online learning platform InnoLabPlanned and facilitated co-design workshops, A/B testing and usability tests with users and stakeholdersDeveloped a design toolkit of different principles and methodologies to help daily design activities

New York, New York, United States

Redesigned Pipa Magazine’s e-commerce website (desktop and mobile) with 12,000 usersImproved information architecture and user flow to enhance experience and increase conversion rateCollaborated with a cross-functional team to optimise development process and address business goals

New York, New York, United States

Designed wireframes and prototypes of the website helping students find jobs through NYU alumni network

Shanghai, China

Designed the mobile app used by three councils, driving digital transformation in fire safety inspectionsWorked in an agile team to produce design artefacts such as screen flows, wireframe and high-fidelity UI

Master Of Arts - Ma, Service Design

Collaborated with EY Seren and Lloyds Banking Group to develop scenarios for future financial trends Partnered with UNESCO on The Ocean.

Bachelor Of Fine Arts - Bfa, Design And Technology, 3.99/4.0 (With Honors)

Track: Creative Technology Minor: Creative Entrepreneurship (Non-profit Management) Winner of Parsons Portfolio Contest, Student Research.