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• 10+ years of IT Operations and Application Support • A self-motivated and organized professional skilled in orchestrating tasks and details and managing individuals to achieve project goals.• Successful team leader, having successfully mentored staff and coworkers while building strong cohesive teams • Dedicated team player committed to effective collaboration with diverse skillsets, organizational levels and locations.• Proven IT project success from concept, planning, budgeting, purchasing, managing, deploying, maintaining, and training for small to large projects including hardware upgrades, migrations, installation, and virtualization. • Experience managing geographically diverse teams and business units.• Individual and Director level contributor, continually looking to improve and streamline support infrastructure, systems, policies, and procedures• Succeeded in taking on new and additional responsibilities outside of norm and comfort zone while exceeding objectives – realizing revenue for the support team which had historically been exclusively a cost center• Excellent client and customer relations experience – assuring return business and a happy client• Proven experience leading IT Teams to become more efficient – recently taking a department having unpredictable outages to having 99.999% availability on critical and non-critical systems and consistently meet SLA requirements• Managed IT Operations Teams, Call Center and Software Development Sustenance Team• Managed SOX compliance for all hosted environments, including infrastructure and processes
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Professional MusicianSelf-EmployedDenver, Co, Us
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Team Lead, Customer Support UsKeysight Technologies Jan 2021 - PresentBoulder, Colorado, United StatesLead a team of 2nd line Support Engineers in support of the Keysight Eggplant DAI Framework.
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Support EngineerEggplant May 2015 - Jan 2021Boulder, ColoradoMember of a team of technical engineers that provides global support for a suite of test automation tools developed by Eggplant. The Eggplant range of tools can handle all kinds of testing, from functional to performance and load testing, and even network emulation. The tools are relevant in agile, mobile, web, and DevOps deployments, and are currently used in over 30 countries by over 350 enterprise customers in sectors including Financial Services, Automotive, Healthcare and Life Sciences, Media and Entertainment, Retail, and Defense and Aerospace. -
Manager, Technical Support & It ServicesImagine Communications Apr 2013 - Apr 2015Greater Denver AreaI manage a Tier 3 support escalation team of engineers who provide escalation support for a suite of Broadcast Traffic Systems. The team also provides installation and configuration support for physical and hosted environments in both physical and virtual contexts. I also lead a team of IT professionals in support and management of the OSI system infrastructure, including desktop support, SQL Server DBA tasks and maintenance plans, server maintenance and health checks, and IT infrastructure troubleshooting. I project manage our system installations, migrations and upgrades. I am also responsible for SOX compliance for all hosted environments. Recent organizational consolidation with development helped us realize the potential of a DevOps team culture and create a more efficient product lifecycle. -
Technical Support & It ServicesHarris Corporation, Broadcast Communications Division 2005 - Nov 2013Manage Team of Engineers who provided escalated support for a suite of Products for the Broadcast and Communications Industry. The team acted as liaison between the call center and the development group to minimize time spent by development on support tasks and issues. Team leader of implementation of support workflow based on Siebel call tracking system.
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Frequently Asked Questions about Ken Andrus
What company does Ken Andrus work for?
Ken Andrus works for Self-Employed
What is Ken Andrus's role at the current company?
Ken Andrus's current role is Professional Musician.
What is Ken Andrus's email address?
Ken Andrus's email address is ke****@****ant.com
What is Ken Andrus's direct phone number?
Ken Andrus's direct phone number is (800) 640*****
What schools did Ken Andrus attend?
Ken Andrus attended University Of Colorado Boulder.
What skills is Ken Andrus known for?
Ken Andrus has skills like Integration, Software Development, Agile Methodologies, Software Project Management, Project Management, Product Management, Management, It Service Management, Technical Support, Testing, Digital Media, Broadcast Television.
Who are Ken Andrus's colleagues?
Ken Andrus's colleagues are Joel Fontenot, Zhang Xu, Meghan Tran, Paul W Bessler, Bruno Rocci, Jiarui Wu, Alex Marrs.
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