Seeking new opportunities in Project Management, Customer Services, Entry Level positions.

Conferred with customers by telephone or in person to provide information about services and addressed inquiries made in a face paced environment Maintained confidentiality when handling protected health information in coherence with the Health Insurance Portability and Accountability Act Facilitated the resolution of non-clerical issues related to client and provider compliance Completed all related paperwork and necessary forms including enrolment forms, member requests and person reimbursement within established time frames and guidelines Analysed and resolved customer problems/needs pertaining to their health insurance Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken Informed and educated clients with all current healthcare options available to promote member choice within assigned network or managed care providers; using knowledge gained through training, collaborating with team leads and other resources

Accommodated a high traffic of inbound and outbound calls as well as walk-ins from consumers and merchants, addressing consumer related issues and queries Accessed each complaint or situation and applied the appropriate form of redress and fairness Received, analysed, investigated and resolved complaints within the guidelines of the Consumer Protection Act Conducted price monitoring surveys and questionnaires of consumer products and services for consumer education and encouraged competitiveness among merchants Assisted with planning and organizing expositions and collaborated with other government organizations to educate the public on resources that are available to them as well as their rights and responsibilities Discussed ideas, opinions and different point of views with co-workers to refresh and gather ways to provide information to consumers offering security, budgeting and protection