Ken Bailey Email and Phone Number
Ken Bailey work email
- Valid
- Valid
- Valid
Ken Bailey personal email
Ken Bailey phone numbers
Achievement-oriented professional with extensive background in operations management, businessadministration, and project management within variety of industries. Proven track record of developing highly-effective organizations and leading teams toward overall success. Exceptional ability to de-construct problems while analyzing solutions and providing innovative process improvements. Quickly builds trusted advisor relationships with key executives, stakeholders, colleagues, and employees. Value centric leader who thrives in fast-paced environments delivering forward-thinking and professionalism at all times.
-
Flas Chief Risk Officer And Group Operations Risk OfficerFortitude Re Jan 2023 - PresentPembroke, Hm, Bm
-
Head Of Policy AdministrationFortitude Re Jun 2019 - Jan 2023Pembroke, Hm, BmHead of Operations for Closed Block Life and Annuity policy servicing.Responsible for all facets related to product service.
-
Director Of Service Center Strategy And Business Processing Shared ServicesEmpyrean Benefit Solutions, Inc. Nov 2017 - Jun 2019Houston, Texas, UsLed a a multi site contact center and back office benefits processing team, serving as the benefits team for small, mid and large market clients.Key Contributions:- Revamped all KPIs to focus on what matters most to the customer.- Implemented a quality team to monitor both processing and contact center representatives.- Planned and implemented the back office processing team resulting in drastically improved TAT.- Responsible for improving organization margin goals through improved service.- Led 200-250 associates -
Director Of Client ServicesChange Healthcare 2015 - Nov 2017Nashville, Tennessee, UsServes as Director of the Print, Payment and Payment Automation groups of this healthcare technology company focused on providing streamlined communications and payment solutions (SaaS), as part of the Revenue Cycle Process supporting over 7000 customers. Spearheads vertical leadership and direction, including influencing better product development by providing voice of the customer and advocating for change. Leads organizational staff funding and recruitment ensuring high-quality talent and employee retention. Prioritizes IT development and programming teams work as a member of the Agile Team.Key Contributions:Supports 7 applications and 2 Print Platforms.Spearheaded process redesign and department restructure to increase efficiency and control;reduced average cycle time by 48% with 25% less staffing need.Initiated and mentored a cross functional Operational Risk team to analyze, track and monitorquality defects for the entire Client Services Organization.Contributed to the Enterprise Risk Management program to help close gaps on known process ortechnology deficiencies.Collaborated with IT and Product business partners to develop and implement strategic directionfor operational service delivery and overall alignment and support towards the retention and growthof our Print and Payment business.Developed, monitored and improved key performance metrics for operations including clientsatisfaction, productivity and quality data. -
Divisional Operational Risk LeaderGenworth 2014 - 2015Glen Allen, Virginia, UsServed as the Operational Risk Leader with oversight of all products under the US Life Insurance Division,which consisted of Life Insurance, Long Term Care and Annuities. Directed team of Risk Analysts with oversight of the Fraud, Data Incident and Breach, Internal Audit Mitigation and Operational Risk Review.Key Contributions:Facilitated the identification and governance of key Risk areas in the US Life Company Platform.Engaged with PMO operational projects and process improvement sessions to provide guardrails andguidance on controls and risk closure.Partnered with the business to create and implement an incident tracking and mitigation process,resulting in the discovery of $3 million in miscellaneous losses and risk exposure due to processopportunity.Created the first Senior Leadership Level reporting and subsequent monitoring of financial lossesand Key Risk Indicators (KRI) at the product line and divisional levels.Aligned with internal groups such as Enterprise Operational Risk, Enterprise Operational RiskControl, Compliance, Legal, and other Operations teams to ensure best practices were shared andimplemented. -
Director Of Life And Annuity New Business And Shared ServicesGenworth 2011 - 2014Glen Allen, Virginia, UsServed as the Operations Director with oversight of Life and Annuities New Business teams. Led teamthrough sales growth from $750M to $1.8B. Developed and executed Life and Annuity Operations andServices overall vision and strategy; consistent with the broader Genworth vision and operating models.Key Contributions:Stabilized and transformed organization after transition from Richmond to Lynchburg.Developed annual operational and technology budgets for Annuity Operations, achieving the lowestunit cost ever achieved in the product line.Championed a culture of continual improvements in customer experience, operational efficiency,expense reductions, organizational structure, operational systems/platforms, and time/quality servicelevelsSecured funding for investment in operations systems and platforms, equating to 25% of the overallcapital spend for the product line and the only investment made in operations.
-
Director Of OperationsFidelity Investments 2011 - 2011Boston, Ma, UsKey Contributions:Aligned the global organization of 250+ associates around all quality, training, procedural andstrategic project initiatives resulting in increased quality rates and a reduction in financial loss.Managed the quality, accuracy and risks within the function and across the complex.Partnered with Risk and Compliance to drive mitigation and improvement solutions, ensuringexceptional audit results.Drove strategic projects across operations to reduce manual work through automation. -
Senior Operations ManagerFidelity Investments 2007 - 2011Boston, Ma, UsKey Contributions:Developed financial reconciliation processes and the supporting team to ensure all trade accountsbalanced for corporate 401k plans according to Sarbanes Oxley (SOX) regulation.Created and staffed a senior level team responsible for processing all National Accounts and highlycomplex transactions.Led the New Business committee responsible for vetting new customers to ensure customer needsand operational capabilities
-
Operations ManagerFidelity Investments 2007 - 2007Boston, Ma, UsKey Contributions:Led organizational transition from North Carolina to Texas , consolidating multiple work sites.Applied Lean process improvement to optimize process and efficiency resulting in a 42% reduction inovertime expense.Streamlined documentation process to ensure consistent and up to date operating procedures.
-
Team LeadFidelity Investments 2005 - 2007Boston, Ma, UsCoordinated the site move and work transition from New Hampshire and Massachusetts to Raleigh,North Carolina.Created training and documentation for newly constructed North Carolina team.
-
Plan AdministratorBb&T 2003 - 2005Charlotte, Nc, Us -
Plan AdministratorPutnam Investments 2002 - 2003Boston, Massachusetts, Us -
Senior Technical AdministratorPutnam Investments 2000 - 2002Boston, Massachusetts, Us
Ken Bailey Skills
Ken Bailey Education Details
-
Suffolk UniversityDevelopmental And Child Psychology / Elementary Education -
Operational Risk Management (Orm) CertifiedOperational Risk Management (Orm) Certification
-
University Of Virginia Darden School Of BusinessExperienced Managers Course- Executive Education
-
Xaverian Brothers Us-MaHigh School
Frequently Asked Questions about Ken Bailey
What company does Ken Bailey work for?
Ken Bailey works for Fortitude Re
What is Ken Bailey's role at the current company?
Ken Bailey's current role is Chief Risk Officer FLAS & Group Operational and IT Risk Officer.
What is Ken Bailey's email address?
Ken Bailey's email address is ke****@****fmr.com
What is Ken Bailey's direct phone number?
Ken Bailey's direct phone number is +128176*****
What schools did Ken Bailey attend?
Ken Bailey attended Suffolk University, Operational Risk Management (Orm) Certified, University Of Virginia Darden School Of Business, Xaverian Brothers Us-Ma.
What are some of Ken Bailey's interests?
Ken Bailey has interest in Children, Health.
What skills is Ken Bailey known for?
Ken Bailey has skills like Process Improvement, Training, Leadership, Crm, Management, Change Management, Project Management, Recruiting, Insurance, 401k, Fixed Annuities, Employee Benefits.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial