Ken B. Email & Phone Number

At the NSW Department of Customer Service, our team has advanced the frontier of identity access management, ensuring secure and efficient user experiences. Mastery in Active Directory and IT Service Management has been pivotal in delivering robust technical support and system integrity. Collaborating with colleagues, we've streamlined IT policy procedures, reinforcing our commitment to excellence in service delivery.With a foundation in IT consulting, my role at Healius Limited facilitated a seamless transition through meticulous support and IT solutions. Proficiency in various remote support tools and a thorough understanding of ITIL processes underpin a mission to empower users with reliable technology infrastructure. Striving for continuous improvement, we at the Department focus on innovating identity management strategies to meet the dynamic needs of our customers.