I am a brand ambassador / promoter for craft distilleries and beverages offering up samples to expand your pallet.

I am a brand ambassador / promoter for craft distilleries offering up samples to expand your pallet.

• Conducts initial research on problems regarding PC hardware and software by identifying and evaluating the problem, troubleshooting, facilitating suitable solutions, as assigned. • Documenting the resolution as well as providing support for team members as it relates to the processes and procedures within the PC Build Process up to and including PC Imaging. • Maintains an accurate, up-to-date KB 9005 as well as Project SOW in the appropriate Network locations. • Maintain imaging sever as well as all client application installation files to ensure that all the right software is available and at the right level. • Identify and learn appropriate software and hardware used and supported by the organization. • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • Test implementations and fixes thoroughly to ensure all issues are resolved.

• Reduced response time for requests as help is required.• Improved efficiency by maintaining inventory or spare equipment and adapters.• Created an upgrade plan for the library computer lab that maximized the budget for the campus.• Designed an inventory database to correct the current database to determine upgrades.• Developed the FY1920 budget while standardizing machines and creating a seed file for FY2021.• Implemented LogMeIn for remote assistance on campus to improve customer service.• Manage a small staff of student workers for the library lab.• Primary IT break/fix staff member that resolves or escalates issues as they come in.

• Answer and handle all of the help desk support tickets and calls. • Coordinate and schedule tasks with vendors for specialty projects and assist as required.• Diagnose and resolve day-to-day desktop, laptop and printer issues.• Manage the billing for a majority of the company cellular and technology bills.• Program and update the Cisco IP phones.• Setup AV presentations campus wide for all levels of staff and guest presenters.

• Assisted in development and design of marketing materials.• Created, designed and maintained the website.

• Assisted the Director of Career Services with technical and customer support resolutions.• Created and distributed text / HTML bulk marketing emails.• Developed database-driven web interfaces for rapid, real-time information sharing. • Documented in-depth specifications for partner/co-brand legal contracts and the five career services websites.• Edited marketing lists for electronic and postal marketing campaigns.• Provided external customer and technical support to recruiting firms via telephone and email.• Trained team members on basic HTML functionality.

• Managed, designed and updated their four websites.• Provided internal IT and phone support for office staff.

• Database development, data analysis, and reporting for the Payroll & Tax Departments to improve efficiency.• Improved the processing of manual checks for 20,000+ employees using Access and Excel.• Processed payroll batches for over 20,000+ employees weekly using a variety of tools.• Temporary Supervisor / Team Lead