Responsible for overseeing and coordinating all revenue cycle activities with a goal of maximizing reimbursement in a cost-effective manner that is in compliance with federal, state and payor-specific billing requirements. Oversee policies, objectives, and initiatives of healthcare organizations revenue cycle activities to optimize the patient financial interaction along the care continuum.

Partnered with healthcare clients to cultivate a keen understanding of business user needs and craft advanced Revenue Cycle solutions to achieve objectives. Employed a customer-first mentality to over-deliver on serviceexpectations, bolstering client satisfaction through strategic roadmap delivery and project execution management efforts.* Responsible for developing Revenue Cycle and technology strategic roadmaps to identify opportunities for organizational improvement* Led the implementation of Revenue Cycle data analytics and technology enhancements to streamline RCM operational workflows* Implemented new eHR systems for clients* Utilized adaptive communication strategies to liaise between technical and non-technical team members, stakeholders, clients,

With this employer, I oversaw 7 direct reports, a team of 35, and a $5M budget in meeting operational day-to-day expectations. My leadership increased financial outcomes within the organization by improving reimbursement processes using revenue cycle eHR modules and system projects. I established and maintained partnerships through payor, vendor, and service contracts.* By identifying revenue cycle gaps through evaluation and analysis, I improved claims and payment processes, implemented telehealth, and navigated complex payor relationships to expedite turnaround for reimbursement * Through assessing internal processes, I expanded revenue earnings by $45M by implementing changes related to coding accuracy, denial management implementation, and improved operational transparency * I implemented eHR workflow improvements, driving front-end insurance eligibility automation processes to bolster authorization accuracy by 22% and clean claims by 90%* I reduced underpayment rate by 25% and increased total revenues by 8% * I renegotiated existing payor contracts to secure reimbursement at new enhanced rates, increasing revenues by 2%/$1.2 M

In this role, I drove project management, business process, and analytic utilization to reduce complexity and drive satisfaction by executing a customer service-oriented model of operations. My leadership led to the creation and implementation of cyber and data security processes, identifying potential risks, and maintaining critical data asset integrity. I also led 15 direct reports, a team of 25, and a department budget of $3M in aligning technology advancements with the organization’s goals for lasting change within Maricopa County.* By leading a 3-year project of standardizing technology utilization across 6 diverse departments, I delivered organizational continuity and cost savings * I introduced Agile management strategies to establish a national cloud-based and e-learning program successfully meeting expectations and compliance for a $70M early childhood grant to foster 3rd-grade reading improvement* I strengthened decision-making processes by utilizing real-time data accuracy through improved reporting and analytic software implementation* I liaised with state officials, educators, and invested stakeholders to drive project successes, creating a ripple effect of educational improvement within impacted areas, raising organizational awareness within the community, and increasing donor levels

Cultivated successful change management efforts within a large-scale organization by ideating, designing, proposing, and executing operational strategies for revenue cycle leadership. Optimized efficiency through streamlining practices and establishing uniformity of service delivery. Reduced denial ratios and expanded profitability through automated process administration.* Led a team of 40, with 23 direct reports, delivering key enterprise and local system projects. These projects helped increase annual revenue of Mayo Clinic Arizona (MCA) by successfully implementing technology solutions to automate and streamline the revenue cycle process. * Led strategic planning and for MCA data governance and electronic medical record (EMR) replacement (approximate $15-20M project).* Served as key project manager for the implementation of shared billing system foundation projects for Mayo Clinic Arizona and Florida Practices.* Implementing the national provider identifier standards for MCA. This increased revenue and decreased denials from payors through automation and standardization.* Designed and implemented the HIPAA Transactions and Code Sets for Mayo Clinic Arizona. This successful project was the model for the entire Mayo Enterprise to utilize.