• Lead, educate and develop company employees• Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free• Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight• Monitor and analyze all opportunities to cut costs and improve efficiencies• Monitor actual performance data and gather information for reporting

• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer • Ensures all packages receive appropriate scan statuses• Inspects and handles hazardous material damages as per policy• Ensures all loose product are accounted for as per company policy

• Load and unload packages from delivery vehicles• Lift and move heavy weights between destinations• Carry out work in accordance with company policies and guidelines• Sort cargo according to instructions provided as required• Work quickly and efficiently while adhering to safety standards• Process workload with minimal supervision• Ensure packages are not damaged throughout the process• Communicate effectively with relevant personnel to carry out tasks

• Diagnose and troubleshoot technical issues• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams• Provide prompt and accurate feedback to customers• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Follow up with clients to ensure their IT systems are fully functional after troubleshooting• Document technical knowledge in the form of notes• Maintain jovial relationships with clients

• Audit quality and integrity policies and procedures to ensure compliance• Audit and analyze both physical and operational security conditions of assets (e. g., buildings, vehicles, etc.) • Monitor employee disciplinary data to ensure corrective action is taken• Analyze investigation results and the root cause of losses to determine preventive measures• Attend meetings and consult with UPS departments about security and procedural issues• Determine employee training needs to produce continuous development plans• Provide feedback and support• Conduct performance evaluations and resolve individual and group performance issues• Develops, implements, and enforces security policies and procedures• Investigates losses, damages, compliance violations, and possible criminal activity• Analyzes research and surveillance data, interviews investigation subjects to obtain written incident statements, and prepares accurate and thorough case files

• Customer service skills (internal/external)• Trains and supervises daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely.• Ability to work varying shifts, additional hours and/or overtime depending on service needs• Multi-tasking skills• Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone• Good cognitive reasoning skills• Self motivation• Microsoft Office knowledge (ie. excel, word)• Work cooperatively in a diverse work environment• Ability to direct the work of the other employees effectively• Verification and submittal of timecards• Perform other functions that may be assigned

• Able to work with automated conveyor belts and manual rollers• Able to work with and recognize postal codes, routing charts and maps• Comfortable working in a fast-paced, physically-demanding warehouse and sorting environment• Comfortable working inside container trailers, delivery trucks and similar equipment• Excellent Customer Service skills• Excellent Verbal Communications skills• Good Organizational and Multi-tasking skills• Ability to follow set and standard procedures

• Responsible for PCI DSS (Payment Card Industry Data Security Standards) compliance• Assisted with ISO 27001 Compliance implementation in 2018/2019• Created and implemented Disaster Recovery Plan• Created and implemented Business Continuity Plan• Created and implemented Incident Response Plan• Recommend security enhancements to management or senior IT staff• Plan and implement physical access controls and camera systems• Program cameras and created physical access control rules• Plan and implement security policies, standards, and procedures• Evaluated and audit new sites for potential security risks• Complete monthly audits on Active Directory, privilege access users, and physical access

• Assist with installation, configuration and usability of desktops, laptops, peripheral equipment • Participate in varied computer platforms in multi-layered client server environment• Participate in projects and perform problem diagnosis of network and desktop environment • Identify and repair hardware and network connectivity issues• Assist in technical upgrading and maintenance of desktop systems• Support in testing and deployment of new applications and systems• Use of various server configurations (WDS, DHCP)

• Inbound and outbound calls to Cincinnati Bell customers to ensure satisfaction and resolve customer complaints• Ensure equipment is working properly• Refer unresolved customer grievances to designated departments for further investigation• Troubleshooting television and Internet service problems for residents over the phone• Responsible for training of all Cincinnati Bell new hires

•Troubleshooting television and Internet service problems for residents over the phone.•Ability to attend on site conferences and meetings as necessary.•Trained new hire class for new project for high profile client

•Outbound calls to client’s customers to ensure satisfaction•Discuss with customers by telephone to provide information about products and services and obtain details of complaints.•Ensure equipment is working properly•Record customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.•Refer unresolved customer grievances to designated departments for further investigation.•Troubleshooting television and Internet service problems for residents over the phone.

•Delivered product on time across the United States•Performed under budget•Complied to all regulations

•Installation of residential and commercial television, telephone and Internet cable equipment and services on site at customer locations•Performed maintenance and service calls for residential and commercial services•Provided customer service at sites•Pulled cable from the utility pole to the house and to any cable outlet in the house as well•Troubleshooting phone, television, and Internet service problems for residential and businesses both on site and over the phone•Rewired entire houses replaced cable and phone lines

•Built telephone and computer network infrastructure•Laid cat-3 voice cable, cat-5e Ethernet cable and fiber optic cable•Terminated cable runs using type-66, type-110 punch tools at the customer D-mark point •Pulled and terminated 25 pair up to 300 pair cable •Pulled cable and terminated cable while under a time restraint

•Responsible for inspecting and repairing the military HUMVEE•Experienced installing SINGAR kits and VIC-3•Inspected the up armored HUMVEE before they went over seas