Ken Cooper Email & Phone Number

Irving, Tx

Dayton, Ohio Area

Symstream provides high performance wireless solutions for ATM, POS and Smart Metering. • Symstream uses a patented technology that they developed to create an enhanced wireless solution for transaction applications. • This allows Symstream to guarantee wireless communication availability of 99.9% with a very competitive cost structure.• The Symstream solution also comes with PCI Compliant security and encryption.

Columbus, Ohio Area

When I took over the role of Account Support Manager in January 2010 NCR was failing in all of the key JPMC ATM performance metrics ( Escalations, Overnight Downs, Repeats, Cash Availability, & Deposit Availability)• NCR finished Q2 2010 as the best in class ATM vendor at JPMC• The turn around included a Six Sigma project to fix NCR’s first visit resolution issues, a CE training program, a program to resolve our chronic ATMs, a weekly scorecard to review progress with JPMC leadership, etc.• The results have led to 2 un-forecasted file value increases already in 2010

-This includes responsibility for 2 of NCR’s most successful software products-Led the initial realization of APTRA Vision – NCR’s new multi-industry management software-Delivered the first 2 product iterations while under spending the project budget by $800K -Re-tooled the self service management to cover staff vacancies. Brought in highly qualified and experienced resources and then resolved enough of the project schedule issues to deliver the first release of the product in time to meet product goals set by senior management.

-Responsible for a 15.5MM NCR services revenue target.-Negotiated a new services agreement with the customer that helped the bank reduce their per ATM services spend AND grew NCR file value.-Implemented several work efficiencies within the NCR/Customer Service Management Office that resulted in a 10% gross margin improvement to NCR. -Established successful and trusted relationships through 3 levels of management with this customer-Created new service performance reporting (Executive Scorecard) for the customer that focused on business value delivered versus operational metrics. The new reporting has driven executive interest and attendance in our service review meetings.

-Responsible for ensuring that Bank of America was delighted with the performance and returns they were receiving from their Gasper solution. -Responsible for identifying and cultivating new opportunities for Gasper at Bank of America. -Established close, successful working relationships with a completely new ATM leadership team at Bank of America and have a trusted relationship with the 3 people on the leadership team that have ownership and influence over the Gasper solution. -During my time working with BOA, I developed a Gasper suite of Management/MIS Analysis tools for the bank ATM Leadership team.

-Responsible for defining new Gasper product offerings and managing product realization.-Partner management responsibilities for six Gasper partnerships.-Manage and participate in Gasper presence at multiple industry trade shows. -Invited speaker at NYCE Rick Management Forum, ACE Customer Exchange Conference(s), Transoft Users Group. & others.-Developed a Web Based Portal for the Gasper Sales team that allowed the Sales team to access customer records and issues remotely via the Internet.

Pre-Sales resources for the International Gasper Sales Team.-Assist with all phases of the Sales process including: Customer Presentations & Demos, Proposal Creation & Pricing, Closing, & Transition to PS for implementation-Train the Sales team on new Gasper product offerings-Drive results

-Responsible for successful delivery of a wide array of EFT Projects