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Proficient IT Professional with a comprehensive understanding of Project Management, Software Development Life Cycle (SDLC), Application Development, Infrastructure, eCommerce, and Customer Relationship Management (CRM), who produces successful products to boost company value.· A “Getting Things Done!” Attitude (Author David Allen)At-A-Glance· 20yr. Technology· PMP / PSM-I · MS & BS Computer Science• IT Managemento Accelerated eCommerce growth at 2 companies to 43% of $320M and 40% of $40M. Built a $138M eCommerce Channel through user feedback and continuous improvement.o Awarded 'CIO100' accolade for consolidating and reducing telco costs in a $320M corporation with 12 locationso Maintained IT Expenses at 1.5% of revenue at 3 companies for 13 years.o 18 Years of proven team and budget management.o Demonstrated experience in managing large teams comprising of personnel, vendors and overseas resources.• Project Management - PMP – Project Management Professional certified by PMI.orgo Education consisted of Villanova University PMP course and maintaining a high-level of PDU involvement.o Managing multiple schedules, projects, programs, and project managers simultaneously while maintaining constant communications across the company. o Maintain all resources and documentation to company and PMI standards to achieve repeatability.o Stabilize project disarray through PMLC process and control monitoring through continuous metrics.o Produced on-time deliverables with Waterfall, Kanban, and SCRUM. The product and risk will choose the process.• Agile SCRUM Management - PSM I – Professional SCRUM Master certified by SCRUM.orgo Demonstrated success in managing virtual teams, resulting in the completion of minimum viable products (MVPs) despite scope increases. Scope was kept at net-zero by the end of the product through negotiation and trading.o Showcased successful transition from Rally to Jira encompassing aspects of technology and process.o Reduced integration points to eliminate multi-team dependencies which decreased communications.2023 Continuing Education:o Learn DevOps: Docker, Kubernetes, Terraform and Azure DevOps – udemy – 21.5 PDUso Python Programming Bundle: Intro to Python, Pandas, and OOP – udemy – 11.5 PDUso Smartsheet Project Management – udemy – 4.5 PDUso Ultimate Microsoft Project 2016 Course - Beginner to Expert – udemy – 18 PDUso PMINJ Monthly Programs (Main and Agile Discussions) - 3.5 PDUs / month
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Fiserv -
Senior Information Technology Project ManagerSpot Pet Insurance Jan 2022 - Jun 2022Miami, Florida, Us• Successfully managed a team of software engineers, DevOps, and UI/UX to deliver solutions with a dozen Kanban steps.• Completed comparison of Project Management Systems (PMS) including Jira, Trello, Basecamp (Shapeup) Microsoft Web Project, Microsoft Planner, Asana, ClickUp, Monday, and Smartsheets. After the evaluation, ClickUp was selected based on its great Kanban support, ease of use, customization, and price. Managed conversion and education of Basecamp to Clickup.• Faced with compliance regulations this Insurance company needed to involve Marketing, Content, UI/UX, eCommerce, Project Management, Operations, and Project Delivery.• Built integrated promotions for Amazon Gift Cards and Refer-a-Friend, yielding higher quote conversions of 1.1%. -
Senior Project Manager / Scrum MasterAdp Mar 2020 - Sep 2020Roseland, New Jersey, Us• Enabled Software to Manage teams for Retirement Services to electronically submit the IRS form 5500 and 8955-SSA.• Reporting to the PMO, Utilized PM Skills to analyze projected phased from delivery Milestones• Mitigated RAID (Risks, Assumptions, Issues, Dependencies) to upper management.• Guided three Projects having one or more Scrum teams of 8 individuals yielding MVP utilizing customized Agile SDLC.• Utilized Rally and Jira Software to virtually manage all aspects from health to daily tasks of Agile development.• Responsible for the weekly Executive Reporting for Product/Technical Owners and Project Managers. -
Project ManagerKsdesrochers, Llc 2014 - 2020• memoraBiz.com (2014-2020) - “Making your small business memorable.” Performed Web Development, SEO, Social Media, Hosting, and Maintenance. Maintain Scope, Time, Cost, Risk, and Quality across projects to maintain overall Portfolio Profit.• Arthur J. Gallagher (2015-2016)- )- Compared merger systems to 150 corporate QA checks and SOC2 before DevOps (Agile) approval to deploying all acquired systems to Production. Designed logical data mapping to integrate Dynamics CRM's customized profitable functionality to the corporate standard of Salesforce.com. Isolated legacy Visual FoxPro system (EOL) to published Citrix application resulting in needed availability and security. Remote to Chicago. Conducted Weekly RAG, Issue, and Status Reports to Divisional CIO on behalf of all of Project Management. Worked collaboratively with Project Managers to define and follow self-defined standards for the best product.• Connecticut Farms Church Nursery School (2014-2014)- Successfully directed assignment to improve facility's interior and exterior security and surveillance for increased child safety. Produced project schedule, task list, and contact list to resume without project manager when budget was approved.
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It Project ManagerSpecial Citizens Futures Unlimited Nov 2013 - Mar 2014Bronx, Ny, Us• Successfully transferred all services to the cloud, minimizing disruption, improving security, and eliminating onsite backups, IT personnel, helpdesk, and Telecommunications. Internal Infrastructure was maintained by an outside provider.• SAAS: Office 365, DC, Exchange, and SharePoint reduced expenses by 50% and increased productivity and functionality. • PAAS: Financials did not have SAAS option, selected a Microsoft partner, and provided access via Secure RDP.• IAAS: VOIP system from handsets to telco at 13 locations. Telco is responsible for every issue of internal operations. -
Director It / Manager Ecommerce / Project ManagerAll-State Legal Jun 2007 - Aug 2012Cranford, Nj, Us• Tripled eCommerce (B2B/B2C) orders to 40% of revenue, through Project Management, Feedback, KPIs, and Marketing.• Prototyped Unique Sales function in Salesforce.com, SugarCRM, NetSuite, and Dynamics CRM for evaluation.• After four months of tenure, canceled the development of the ERP conversion based on poor CPI, SPI, and Burndown. Company would have become unstable with the spend rate. Archived all Requirements for future work.• Continued ERP Requirements gathering to improve Business Operations.• Setup PPM in Project Server with “Health Traffic Lights,” and project, development, and financial reports to track Value. -
Vp It / Director It / Program ManagerAllied Office Products [Acquired By Office Depot] Oct 1999 - Jan 2007Us• Directed the largest IT capital expenditures ($3M) to create eCommerce (B2B/B2C) site resulting in growth from 1% to 43% of orders and $138M, during an eight-fold increase in company revenue in seven years with a fully integrated company. • Designed a complete CRM System for national sales, telesales, customer service, management, and logistics in Salesforce.• Decreased budgets, maintained SLAs, and reduced 45% of Telecommunications expenses through re-architecture, consolidation, and renegotiations.
Ken Desrochers, Pmp, Psm I Skills
Ken Desrochers, Pmp, Psm I Education Details
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East Stroudsburg University Of PennsylvaniaComputer Science -
Villanova UniversityPmp Exam Preparation -
Stanford UniversityInformation Technology - Cio Boot Camp -
East Stroudsburg University Of PennsylvaniaComputer Science
Frequently Asked Questions about Ken Desrochers, Pmp, Psm I
What company does Ken Desrochers, Pmp, Psm I work for?
Ken Desrochers, Pmp, Psm I works for Fiserv
What is Ken Desrochers, Pmp, Psm I's role at the current company?
Ken Desrochers, Pmp, Psm I's current role is Senior IT Manager.
What is Ken Desrochers, Pmp, Psm I's email address?
Ken Desrochers, Pmp, Psm I's email address is kd****@****ail.com
What schools did Ken Desrochers, Pmp, Psm I attend?
Ken Desrochers, Pmp, Psm I attended East Stroudsburg University Of Pennsylvania, Villanova University, Stanford University, East Stroudsburg University Of Pennsylvania.
What are some of Ken Desrochers, Pmp, Psm I's interests?
Ken Desrochers, Pmp, Psm I has interest in Social Services, Children, Economic Empowerment, Education, Poverty Alleviation, Science And Technology, Health.
What skills is Ken Desrochers, Pmp, Psm I known for?
Ken Desrochers, Pmp, Psm I has skills like Leadership, Enterprise Software, Project Management, Crm, Software Development, Business Strategy, Vendor Management, Cloud Computing, It Management, Information Technology, Agile Methodologies, Team Building.
Who are Ken Desrochers, Pmp, Psm I's colleagues?
Ken Desrochers, Pmp, Psm I's colleagues are Saurabh Gupta, Raymond Odudu, Tom Bland, Ana Church, Shane R Toogood, Sonal Goyal, Erika Richey.
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