Ken Dombrowski Email & Phone Number

Princeton, Nj

SCCM Administration:• Application package management and deployment - PowerShell App Deployment Toolkit• Automated Windows 10 reference image creation MDT/SCCM• Patch Management SCUP WSUS• UEFI based OSD Task sequences including bitlocker and SecureBoot• WDS management

Princeton

Springfield

Senior consultant •Creating customized solutions for clients•Wireless infrastructure planning and installation (Cellular, 802.XX)•Technical services and support at the network level: WAN and LAN connectivity, HA, routers, firewalls, appliances, and security products, VOIP•Manage VPN appliances - IPsec, SSL, Radius, OTP, AD integration.•New and old construction infrastructure cabling (Racks, Patch panels)•Supporting services for Microsoft based technologies: Windows operating systems, business applications, Exchange, SQL, SharePoint, etc.•Proficient in deploying virtual infrastructures (Vsphere, Hyper-V, Xen, KVM, AWS, Azure, Digital Ocean)•Implement and support backup solutions (Storagecraft based, Veeam, and other solutions)•Documenting Necessary IT related info for Clients (Inventory, Serials, Warranty’s, and Diagrams)•Monitor the remote monitoring and management system alerts and Email/SMS notifications, and respond accordingly through service tickets•Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review•Document configurations and maintenance for all computer systems and network infrastructure•Communicate with customers as required: keeping them informed of ticket progress, notifying them of impending changes or agreed outages•End user support relating to issues with systems and applications internally•Creating affordable solutions that don’t compromise quality or security.

•Provide initial contact with clients and check in products for service•Perform basic testing to determine product needs and service solutions•Facilitate in-store sales, upgrades, installations and service•Check in customers PCs into Firedog database•Work with customers to resolve issues and provide great customer experience.•Install, configure and troubleshoot Microsoft Operating Systems.•Install, configure and troubleshoot PC hardware.•Install, configure, secure, and troubleshoot wireless networks.•Repair and upgrade laptop PCs.•Remove viruses and spyware from Microsoft Operating systems.•Maintain work orders in Firedog database•Manage manufacture warranty claims for HP and Compaq.•Manage Circuit City Advantage Plan warranty claims•Order tools for the Firedog bench once a month•Inspect Firedog bench and security cage for security breaches daily•Participate in weekly district conference calls•Prepare weekly tracker reports