Ken Doolan Email & Phone Number

Calgary, Canada Area

Professional care of your WordPress software updates, backups, security, performance and more.

- Web & BusinessTechnology Analyst, Freelance IT Director, Web Designer - Looking for a new challenge, I decided to launch my own IT-Consulting and Web Design Company in 2009. The company has been running profitable since the start-up period and employs one full-time employee overseas and has an expert freelance team available as needed.Some HIGHLIGHTS include: ► Designed and built numerous Wordpress and Magento web sites including project deliverables for: digital strategy, prototype designs, theme customization, custom coding, onsite search engine optimization,social media integration, performance tuning, e-commerce, security and hosting implementation, as required.► Realized personalized e-commerce order entry portal, automating 70% of order entry for over 1000 customers► Hired as IT Director by client to provide CEO support regarding IT Roadmap planning and prioritization► Web development partner for the BDC (Business Development Bank of Canada)► Implemented and customized complex Service Management module add-on to ERP. Designed and implemented numerous customizations to ERP.

Technology and business process management strategy. Oversaw and managed a team of over 20 business analysts and 5 project managers. Some HIGHLIGHTS include: ►Total 2008 benefit delivery of $6M.► Accomplished a 40% cost per order reduction through process improvement and automation.►Spearheaded and developed a ROI prioritization process and funnel utilized by over 40 TELUS application development and process improvement business analysts.

Program management and prioritization of IT projects in collaboration with Sears IT department. Some HIGHLIGHTS include:► Created vision and oversaw implementation of searstravel.ca vacations website. This was a complex project that implemented a multi-channel approach to selling a packaged vacation and charter air product.► Implemented a streamlined SDLC methodology (key portions of DMR’s Macroscope)► Collaborated with various department leaders and senior management to create vision and lead complex multi-channel approach to implement the searstravel.ca vacations website to sell packaged vacation and charter air product.

Calgary, Canada Area

I took on the challenge to function as “technical architect” for a personalized travel e-commerce website integrated with Sabre, a state of the art call center, and business partner websites. The company was subsequently acquired by Sears Canada. ► Developed strategic partnerships with key technology providers for entire Sears Travel organization.► Initiated and directed multi-location, multi-organization team responsible for development of Tripeze e-commerce websites in the USA, Canada and UK.► Oversaw development of B2B web based application for call center and field travel agents.