Managing network and server infrastructure and providing ICT support services to both the staff and students in large ICT based learning environments. Technical support and assistance with AD, hyper-v, file servers, proxy servers, print servers, LAN/WAN/Intranets, desktop/laptop hardware, educational apps & software, outlook E-mail supports, backup & security, remote management services for both laptops and iPads. Contributing to the ongoing ICT strategy, design, and implementations by departmental applications & technology roll-outs for one or multiple schools.

Provide outstanding service to our customers who visit Crown Tables. Always welcome them and ask for Crown membership card. Engage into conversation to find out their needs and make their stay an excellent experience so that they visit us again. Maintaining the standard even under pressure and fast paced environment.

Worked on group projects with different team-members within the specified time period. Gaining hands-on knowledge on Digital Marketing like customer journey from awareness to conversion, building personas, mapping customer journey to drive conversion. Content strategy to optimise SEO/SEM. Set the KPIs to achieve targeted campaign benchmark. Validate results with different Google Platforms like Trends/Analytics/Ads etc.

Taking inbound calls from Telstra customers to solve their initial enquiry. Actively listen to their primary queries and resolve those issues at the same time asking the right questions to understand their needs and build a rapport to suggest better way to manage their home phone plans and upsell other Telstra products if necessary.

Answering inbound Bigpond customer calls. Providing excellent customer support to understand customers’ needs and assess their skill level about computer knowledge to solve their technical issues.Taking calls from Telstra (Mobility Sales Channel) mobile customers to activate their new mobile phone. Also, listen to their primary queries and resolve those issues with mobiles plans/handset and build a rapport to suggest better way to manage their plans and upsell other Telstra mobile plans if necessary.

Worked closely with the NGO's who delivers Family Health Services to all over Bangladesh with the support of USAID. I used to manage their MIS systems and monthly report to keep record of the performance of NGO clinics. Analysing of these data to maintain and improve quality of those clinics for delivering quality services. Helped MIS team to develop Performance Delivery Spreadsheet using MS Excel and VB Script. Analyse data and generate quarterly report on performance.