Ken Hicks Email & Phone Number

Rancho Santa Fe, California

• Retained to oversee and manage luxury upscale 1240-acre large-scale property consisting of 618 estate homes valued to $15MM +. • Proactively managed and motivated a staff of 46 employees in facilities, security and administration.• Managed $5MM budget, conducted reserves study analysis and contract negotiations with all vendors. • Spearheaded the development of effective risk management processes and procedures. • Achieved superior levels of customer satisfaction from demanding clientele by executing root cause analysis of problems and developing mutually beneficial solutions. • Secured over $300,000 operating budget surplus in 2023 by retaining new insurance company with lower premiums and better coverage and service contract negotiations. • Developed and cultivated strong working relationship with Board of Directors, essential to maintaining clear and open lines of communication.

Las Vegas, Nevada, United States

• Chosen to lead and manage the operations of a 40 story 182-unit luxury high rise.• Collaborated with the Board of Directors to ensure the smooth operation of the association by establishing and approving policies, procedures, rules, and regulations.• Crafted, developed and implemented internal controls to significantly improve efficiencies.• Prioritized the review of reserves study analysis to insure proper funding for anticipated Capex.• Assumed responsibility for managing a $3MM budget.

Las Vegas, Nevada, United States

• Recruited to oversee the development of this luxury high rise property from groundbreaking to completion. • Integrated and coordinated the activities of association personnel, vendors, and contractors to effectively respond to the needs of the community.• Instrumental in hiring, onboarding and managing all 23 employees.• Spearheaded and executed all contract negotiations while writing and implementing all operational and internal control documents.

Dallas, Texas, United States

• Facilitated the successful management of assigned AssociaOnCall branches’ maintenance departments.• Developed and implemented an innovative operation manual which significantly improved operating efficiency.• Provided executive level leadership and guidance to assigned staff mentoring and managing assigned employees, vendors and contractors.

Las Vegas, Nevada, United States

• Recruited as original member of consultant planning team and first General Manager of this signature 21 story- 84-unit luxury high rise property. • Project managed pre-ground break activities including creating governing documents, negotiating and purchasing all operations related equipment, in addition to interviewing, hiring and onboarding of all staff and vendors. • Delivered transcendent levels of customer service to new owners while also managing interactions with partners and other dignitaries. • Served as resource and facilitator for all programs and operations of the community once completed while also assisting the board of directors’ decision-making process by providing them timely and accurate reporting documentation.• Acted with discretion and confidentiality when dealing with client facing issues always focusing on a mutually beneficial resolution whenever possible.

Marina Del Rey, California, United States

Los Angeles, California, United States

Westwood, California, United States