As the Global Director of Service Engineering Operations at Ford Motor Company, I lead a team that is revolutionizing customer service and ownership ease by pioneering maintenance and repair innovations across all Ford vehicles. We aim to harness connected vehicle data to deliver unparalleled service at the lowest cost. This commitment to service excellence is deeply rooted in my previous roles at Dell Technologies, where I led a number of global service engineering and operations teams over 25 years.My approach is systemic, blending cross-functional team leadership with a keen business analysis acumen. At Dell, I spearheaded parts of a major integration, more than 21 transformation initiatives and drove service quality advancements tied to a substantial spend plan. These experiences have honed my ability to manage complex financial and operational planning, set cross-functional KPIs, and lead transformative initiatives—a testament to our team's capability to create impactful change and deliver consistent operational success.
Listed skills include Program Management, Strategy, Cross Functional Team Leadership, Integration, and 46 others.