Ken Eyler Email & Phone Number

Redmond

Redmond, Wa

SME Deployment Engineer for the O365 DvNext environment, which allowed customers to deploy into an isolated and private O365 environment, but still using the shared management and deployment automation features. Managed deployment schedules, bug tracking and implemented new features. SME Deployment Engineer for the first O365 Multi-Geo environment, which allowed customers to have a single globalized SharePoint tenant, regardless of location. Managed planning stages, hardware reallocation, deployments and final configurations. Created automation and data collecting processes using Powershell, C#, T-SQL, Javascript, WebApps, etc.Created automation processes to gather and upload workflow data to Azure deployment portal for report generation. Created automation processes to monitor deployment job status jobs, allowing the feature to be run un-attended with alerting. Created parts of the deployment portal interface and integrated back-end deployment data for a new dashboard tracking complete hardware life-cycle. Further automation allowed each phase to trigger automatically, reducing manual intervention. Participated in several group hack-a-thon events, creating "Team Kudos Magic Wheel" an app to give team members praise and "Interactive Chat-Bot Status Helper" using Microsoft Ai-Bot to answer questions about the deployment status.

Redmond, Wa

SME Deployment Engineer for first release of Office 365 online. This major milestone transformed SharePoint from a server-based service into a cloud-based service. Coordinated multi-month deployments and management of the upgrade environments. Supported the custom deployment engine that coordinated all jobs, tasks and deployment of all services and servers. Work jointly with developers to trouble breaks and implement patches. Integrated closely with feature team to introduce improvements and automation workflows. Deployment times were reduced from six months to a few weeks in the first two years. Interviewed and recommended new hire vendors. Managed the vendor team work assignments and training. Created extensive documents detailing the complicated deployment process. Created automation scripts for monitoring real time deployment status and identifying issues. This allowed quick problem identification and resolution. Deployment issues were tagged and fixed for future release. Extensive collaboration with local and international development and vendor teams. Coordination and on-call support during 24/7 deployment cycles. Key contributor to early design and builds of internal dogfood environment. The environment was instrumental in the successful deployment of the next version of O365. Performed daily/monthly operations tasks including incident troubleshooting, feature implementations, resource allocation, security patching and daily monitoring. Performed SQL admin functions including configuration, deployment, DR/Failover, backup/restore and general performance monitoring.

Redmond, Wa

Provided Tier 2/3 24x7 engineering and support for online ecommerce sites, infrastructure and maintenance activities. This includes release deployment, PPE testing, monitoring enhancements, configuring hardware load balancing, Hyper-V, IIS and SQL infrastructure for production and PPE environments. Coordinated efforts between GFS supported properties across organizational boundaries to find solutions for hardware, networking, manageability, performance and capacity planning requirements.Provide SQL support including database administration, optimization and T-SQL scripting.Automated and scripted procedures for monitoring, alerting, deployment and patching processes. Documented processes and procedures for internal tools, helpdesk TSG, capacity planning, site monitoring and deployment standards.

Redmond, Wa

Responsible for operations over enterprise level production Windows and SQL servers, including server builds, virus management, OS patching and performance tuning. Designed and implemented disaster recovery and backup procedures. Developed automated processes for log delivery, monitoring and alerting procedures using Perl, Batch, C# and T-SQL.Created T-SQL procedures and SSIS packages to process and monitor the 20TB+ of data generated daily. Generated reports on capacity planning, resource consumption and performance related issues. Created documentation for deliverables and test procedures. Team leader for other operations contractors, assigning workloads, projects and providing support.

Federal Way, Wa

Implemented design and support of network infrastructure for enterprise level server applications. This included clustered servers, SAN, network security, AD services and remote VPN services. Collaborated closely with client during design and planning stages for new projects, site deployments and uplifts. Created user documentation and procedural standards for engineered solutions, including: project requests, server configurations, troubleshooting techniques and other support group functions.