Ken Feldman Email & Phone Number

Royal Oak, Michigan, United States

Scout is a mission critical investigative case management software solution. The newly created position will provide subject matter expertise and guidance for rights holders and ensure Scout service solutions optimize their enforcement efforts.

Dearborn, Mi

The Global Brand Protection Manager is responsible for building brand equity and protect the Company's Intellectual Property Rights (IPR) enabling sustainable parts & accessories growth. Key responsibilities are to maximize sales growth through authorized channels by minimizing sales erosion from various competing sources (counterfeit, diversion, parallel, and supplier). Implement strategies to protect the Ford brands and consumers from deliberate and unintentional abuses of Company IPR including trademarks, patents, copyrights, etc.The department launched a BP team in the AP region several years ago to complete a full compliment in each region and a global footprint. The next phase was building a centralized database not only capable of maintaining a central record but also assist with case investigations, intelligence mapping, management reporting etc. The final phase empowered multiple stakeholders worldwide to authenticate product. Brand Protection, law enforcement, business partners, and consumers can utilize smart phone technology to authenticate product, whether purchased at retail or online.

Pittsburgh

Business consultant role for sixty Ford & Lincoln/Mercury dealers located in the Northeast Ohio market. Supervisor responsibility for a market area team accountable for dealership P&L, customer satisfaction, various aftermarket revenue streams, retail marketing, and corporate program implementation.

São Paulo Area, Brazil

Supervised multi-national team in management of Latin America & Caribbean markets for Premier Automotive Group's (PAG) Land Rover & Jaguar brands, based in Brazil. Supervisor responsibility for international team managing PAG corporate P&L, operating budget, business planning, vehicle sales, aftermarket activities, customer experience, and various marketing functions in 37 Latin American markets.

London, United Kingdom

Responsible for retail sales, general marketing actions, sales production and planning, and dealer network and process development. Introduced market specific initiatives including credit card co-branding and other local financing products, vehicle personalization, and extended warranty products to promote Ford brand.

London, United Kingdom

Implemented global strategic market initiatives between North America and European operations. Developed dealer fixed operations in various markets (Baltics, Balkans, North Africa, Israel and FSU territories) and launched the customer service office in Russia.

Us Field Offices

Several different field assignments for Ford Customer Service Division, starting in New York & Philadelphia as a Parts & Service Zone Manager and Seattle as Office Operations Specialist. Former positions included focus on Ford Dealer fixed operations, customer service experience, and retail marketing. Later transitioned into defending Lemon Law cases in NY & NJ. Concluded field experience in an office position responsible for budget, business planning, and general field support.