The Data Management and Delivery (DMD) team of U.S. Bank is an Operations Services based development team that supports internal end-user services and applications including dashboards, workflows, ad hoc & scheduled reporting, data management, performance/productivity tools and customization of collaboration tools. The primary services provided are Workforce Management tools, Business Performance Reporting, Collaboration tools and Production Support. • Hire, manage and develop a team of… Show more The Data Management and Delivery (DMD) team of U.S. Bank is an Operations Services based development team that supports internal end-user services and applications including dashboards, workflows, ad hoc & scheduled reporting, data management, performance/productivity tools and customization of collaboration tools. The primary services provided are Workforce Management tools, Business Performance Reporting, Collaboration tools and Production Support. • Hire, manage and develop a team of Business Technology Analysts to support DMD team services and clients.• Ensure compliance with US Bank IT Technology Policies for all DMD supported applications.• Manage open Archer Risks and associated Operation Services reporting to ensure risks are mitigated in a timely manner.• Manage the Change Management process for DMD supported applications. • Partner with the Operation Services business lines to create and customize SharePoint collaboration tools.• Support the design of small Microsoft Access based data tools.• Partner with the rest of the DMD team to manage support of applications and tools. Show less

Provided SharePoint development, design, and support for numerous internal customers. Customer support and training for multiple internal applications. Assisted with identifying opportunities for cost saves within current and new lines of business in order to achieve team save goals. Contributed to team success in achieving business line cost savings through ‘selling’ the program, enhancing reporting, and discovering technology based solutions.• SharePoint development and support of… Show more Provided SharePoint development, design, and support for numerous internal customers. Customer support and training for multiple internal applications. Assisted with identifying opportunities for cost saves within current and new lines of business in order to achieve team save goals. Contributed to team success in achieving business line cost savings through ‘selling’ the program, enhancing reporting, and discovering technology based solutions.• SharePoint development and support of numerous sites for multiple internal customers.• Provide SharePoint training/mentoring to others within the organization.• Build solid relationships with internal customers/organizations.• Generated multiple new internal customers which helped to achieve/exceed annual cost save goals. Show less

Managed application development, maintenance, and support of mission critical IT applications with a focus on cost reduction while meeting and/or exceeding client expectations. Provided management and support of large FTP sites used by hundreds of world-wide Unisys and external customers.• Led an off-shore team of 4 contractor analysts along with a Unisys team of two.• Successfully project managed multiple applications and infrastructure upgrades.• Shortened the amount of time… Show more Managed application development, maintenance, and support of mission critical IT applications with a focus on cost reduction while meeting and/or exceeding client expectations. Provided management and support of large FTP sites used by hundreds of world-wide Unisys and external customers.• Led an off-shore team of 4 contractor analysts along with a Unisys team of two.• Successfully project managed multiple applications and infrastructure upgrades.• Shortened the amount of time necessary to provide files to clients via FTP transfer by up to 90% by automating the process to move files from internal servers to external client facing servers.• Reduced costs by $150K yearly by automating application monitoring processes and eliminating the requirement for off-shore resources to perform manual escalation procedures.• Provided 2nd level, bi-weekly, after-hours phone support for application problem reporting and resolution. Show less

Provided IT support for a variety of Mapper/Cool Ice 4GL mission critical based applications. These systems were used world-wide and needed to be available in a 24x7 environment. These applications generated a significant portion of the $427M of revenue for the Unisys GCS division.• Reduced overall IT costs by 30% by provided training and support to a Global Sourcing vendor in India. • Saved approximately 70% of time necessary to report and fix application issues on mission critical… Show more Provided IT support for a variety of Mapper/Cool Ice 4GL mission critical based applications. These systems were used world-wide and needed to be available in a 24x7 environment. These applications generated a significant portion of the $427M of revenue for the Unisys GCS division.• Reduced overall IT costs by 30% by provided training and support to a Global Sourcing vendor in India. • Saved approximately 70% of time necessary to report and fix application issues on mission critical applications by providing support for 24X7 monitoring of applications via Concord eHealth.• Participated in annual Disaster Recovery exercises to an off-site facility.• Produced numerous How-To documents to be used by both off-shore contractors and company employees.• Provided internal ISO audits and employee training in Software Development Lifecycle (SDLC) and ISO procedures that allowed the Company to pass all external Lloyd’s ISO audits.• Received achievement award for analysis and modifications made to multiple applications in preparation for the Y2K cutover. Show less

Participated in maintenance and upgrades to the following systems: Automated Control System (ACS), External Services Vendor module (ATS) and the Technical Assistance Processing System (TAPS) which allowed Unisys branches to submit human resource requests electronically.• Reduced the amount of time necessary to procure human resources by approximately 80% by co-developing, writing, system testing, and implementing the TAPS system.• Wrote modules to allow for electronic routing, request… Show more Participated in maintenance and upgrades to the following systems: Automated Control System (ACS), External Services Vendor module (ATS) and the Technical Assistance Processing System (TAPS) which allowed Unisys branches to submit human resource requests electronically.• Reduced the amount of time necessary to procure human resources by approximately 80% by co-developing, writing, system testing, and implementing the TAPS system.• Wrote modules to allow for electronic routing, request approval, purchase order creation, purchase order funding balance tracking, and electronic approval of invoices, project cost estimates and progress reporting.• Provided support to local Unisys management consisting of miscellaneous ad-hoc reporting and gathering of statistical information.• Received Unisys achievement award for worked performed on the TAPS system. Show less

Served as a Unisys contractor to the State of Pennsylvania-Harrisburg, PA • Performed MAPPER programming support to the Fraud Abuse Investigation and Recovery (FAIR) divisions Referral Management System (RMS). The RMS system tracks overpayments to individuals from CASH and FOOD STAMP entitlement programs.• Completed early, numerous new MAPPER programs to allow the system to comply with new tracking criteria mandated by law.• Received letter of appreciation from customer for work… Show more Served as a Unisys contractor to the State of Pennsylvania-Harrisburg, PA • Performed MAPPER programming support to the Fraud Abuse Investigation and Recovery (FAIR) divisions Referral Management System (RMS). The RMS system tracks overpayments to individuals from CASH and FOOD STAMP entitlement programs.• Completed early, numerous new MAPPER programs to allow the system to comply with new tracking criteria mandated by law.• Received letter of appreciation from customer for work provided. Show less

Contracted to the Department of Rehabilitation & Corrections-Columbus, OH• Completed under budget a prisoner supervision tracking system.• Saved fifty percent in I/O and processing time on numerous other existing programs by re-writing to make them more efficient. • Provided support for four other existing MAPPER systems which included systems that performed admissions for Ohio prisons, pre and post sentencing investigation, and a furlough tracking system.

Internally assigned to the UNISYS branch in Arlington, VA and contracted to the Ontario Blue Cross in Toronto, Ontario, Canada.• Performed MAPPER programming support to a local UNISYS programmer to complete a Union membership application.• Provided Ontario Blue Cross with MAPPER programming support to complete programs for a retirement direct deposit system.• Identified and corrected an existing program that had logic problems that caused records to be lost.• Saved over 80% of… Show more Internally assigned to the UNISYS branch in Arlington, VA and contracted to the Ontario Blue Cross in Toronto, Ontario, Canada.• Performed MAPPER programming support to a local UNISYS programmer to complete a Union membership application.• Provided Ontario Blue Cross with MAPPER programming support to complete programs for a retirement direct deposit system.• Identified and corrected an existing program that had logic problems that caused records to be lost.• Saved over 80% of computer resources by modifying two other existing programs. Show less