It Lead - Technical Operations
CurrentData Architect in IT Infrastructure Operations for a mission-driven health care organization. Currently specializing in automation process improvements and organizational efficiency.
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@amerihealthcaritas.com
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2 phones found area 720
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LinkedIn matched
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Ken Fried is listed as Scheduler Architect at AmeriHealth Caritas at AmeriHealth Caritas, based in Muscle Shoals, Alabama, United States. AeroLeads shows a work email signal at amerihealthcaritas.com, phone signal with area code 720, and a matched LinkedIn profile for Ken Fried.
Ken Fried previously worked as IT Lead - Technical Operations at Amerihealth Caritas and Consultant at Self Employed. Ken Fried studied at California State University - East Bay.
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AeroLeads found 1 current-domain work email signal for Ken Fried. Compare company email patterns before reaching out.
Technical manager with a varied background in process and personnel management. Proficient as a technician but more valuable as leader and mentor for technical teams. Also very adept at learning the business, providing dotted and dashed line leadership, education and policy creation.Specialties: Technical and project management, personnel and project coordination specifically across departments.
Listed skills include Unix, Enterprise Software, Management, Software Documentation, and 15 others.
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Philadelphia, Pa, Us
Data Architect in IT Infrastructure Operations for a mission-driven health care organization. Currently specializing in automation process improvements and organizational efficiency.
Consultant in the Enterprise Scheduling space working as a subcontractor for Bluehouse LLC.
Mooresville, Nc, Us
Seasonal Outside Lawn and Garden associate from May to August. Lumber associate from August into December.Responsibilities include assisting customer needs on questions, directions, options and loading of merchandise. Safety, pricing and stocking/inventory reviews as needed. Power equipment usage including forklift, reach and power stocker. Handling of telephone product inquiries.
Brookfield, Wisc., Us
Manager of IT Work Intake under the Solutions Delivery area in First Data since August, 2013. Working with our Process and Solutions Engineers on efficient and effective processes to move concepts and projects through the IT labyrinth to a successful and timely implementation. Manager of 2nd level transmissions (NDM, MessageWay, Cyberfusion) since June 2012. Manager of MQ since June 2010. Web Hosting support and Implementation management from 3/2009 to 10/1/2012 - Manage project team for Web Hosting implementations and updates, Coordination of new project and 24 x 7 support team. MQ Administration Management (6/2010 - present) for distributed and mainframe systems. WebFarm maintenance coordination; Business Area Administrator (Privacy) for local business unit team. Manager Gov't & Midrange Systems from 2/2008 to 6/2010 - AS400 and UNIX Systems Administration Management; Leadership and coordination of three teams of system administrators on the iSeries (AS400) and Solaris platforms which support several distinct external business.
New York, Us
Functional project lead in the reviewing of all custom solution provided by the consulting team, coordination and evaluation of all those solutions with the end result being a fully supported product line item with appropriate documentation.Responsible for the coordination of Operations Manager Pre-sales documentation and demo materials as well as escalation manager for this consulting team.
New York, Us
Manage the U.S. Technical Support team for global enterprise scheduling product. Increased customer satisfaction rating to highest point in 6 years while volume grew over 25% - without increasing staff size. Responsibilities also included providing internal training, budgeting, acting office IT resource/manager, technical presenter and building product lab. Customer advocate to overseas development and product management teams. Analysis of CRM system to provide data for sales and training projects. Continued technical abilities and performed as 2nd level support and technical trainer.
New York, Us
Proficient in role as pre-sales/demo engineer in addition to implementation and consulting of the enterprise-lefvel process scheduling software package.
Milwaukee, Wi, Us
Project manager/technical lead for Tidal Software's Scheduler (f/k/a sysAdmiral) and BMC’s Patrol. Project leader and designer for new customer initiative with scheduler. Helping to facilitate the rollout and migration of an enterprise job scheduling process. Support of three environments, process testing and documentation to CobiT/ITIL standards. Defining and managing production efforts for job scheduling system. Analysis, remediation and documenting software issues and procedures. Training and guidance for application admins.Coordinating global monitoring initiative.
Provide support for a suite of analytical tools for enterprise computer networks running in cross-platform environments (NT/2000, UNIX, VMS, 2200/A Series). Involved in the release management cycle including module and pre-release testing and documentation writing and proofing. Support involved product orientation, data verification and interpretation. Maintain the regional IST lab.
Coordinate the creation of the Customer Services department, including policies and reporting structure. Create internal and external FAQ/Document distribution forum for our customers and internal staff in coordination with Marketing. Append current CRM implementation while creating procedures for usage and customization for compliance on contractual obligations. Provide pre-sales product demonstrations, installations, benchmarks and technical support to B2B and B2C companies. Coordinate, train and manage support of International sales engineers with NT/Solaris based enterprise infrastructure solutions. Provide on-going support to sales and business development teams for new and on-going projects. Managing accounts on all technical aspects - from initial talks, through proof-of-concept phase towards sales close and implementation. Support product management cycle through reporting and planning. Maintain two testing environments for US and International support.
San Jose, Ca, Us
Utilize comprehensive testing strategies to validate product enhancements, additions and fixes for enterprise business software. Manage the product release from planning and scheduling to reporting and final release of product. Coordinate the testing process through direction and support company-wide. Develop and manage test matrices and strategies, verify MAT and IST testing and documentation. Implement new technologies at PIQ locations and train pre-sales and support personnel. Coordinate the creation, distribution and upkeep of test plans. Organize usage and provide machine integrity of the testing lab. Provide client services support via telephone, e-mail or on-site visit. Implementations, product trouble-shooting, training and preventative care for infrastructure management solutions on NT and UNIX platforms. Verify compliance of CAP guidelines. Develop and maintain customer relationships through pro-active care policy. Testing product enhancements and fixes to product line.
Crawley, West Sussex, Gb
Pre and post sales software support via telephone, e-mail or on-site for product installation, training and troubleshooting for UNIX/NT Print and Batch solutions and for a suite of AS/400 administration tools. Involved in internal PC systems support and external product orientations. Test enhancements and fixes to product line. Gather, assimilate and distribute competitive analysis information and market research
Quick answers generated from the profile data available on this page.
Ken Fried works for AmeriHealth Caritas.
Ken Fried is listed as Scheduler Architect at AmeriHealth Caritas at AmeriHealth Caritas.
AeroLeads has found 1 work email signal at @amerihealthcaritas.com for Ken Fried at AmeriHealth Caritas.
AeroLeads has found 2 phone signal(s) with area code 720 for Ken Fried at AmeriHealth Caritas.
Ken Fried is based in Muscle Shoals, Alabama, United States while working with AmeriHealth Caritas.
Ken Fried has worked for Amerihealth Caritas, Self Employed, Lowe'S Companies, Inc., First Data Corporation, and Uc4 Software.
You can use AeroLeads to view verified contact signals for Ken Fried at AmeriHealth Caritas, including work email, phone, and LinkedIn data when available.
Ken Fried studied at California State University - East Bay.
Ken Fried is listed with skills including Unix, Enterprise Software, Management, Software Documentation, Crm, Project Management, Enterprise Architecture, and Leadership.
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