Ken Ganley Email & Phone Number

New Jersey, United States

Hartford, Connecticut, United States

Member of the CVS Health Enterprise architecture team that focuses on strategy, systems planning and governance across CVS Retail Stores and Pharmacies, Caremark PBM and Aetna Health Insurance Business Units.- Direct responsibility for the Consumer and Member digital-focused communications technology that standardized communications and other interactions with members to provide a unified front to customers, while emphasizing reusability to reduce overall costs.- Partnered with Business Leads across enterprise to deliver real-time Omnichannel Decisioning and Personalized Journeys using AI Decisioning technology that created a path to greatly reduce service calls, increased customer satisfaction (NPS), and provide connected experiences across channels.- Member of the Salesforce Center of Excellence that drives toward single instance, multi console solutions with reusable functionality across CVS Health Service and Sales business units.- Architecture Lead for Blockchain usage within CVS Health with focus on health, retail, and provider use cases. Involved in the creation of Avaneer Health, a leading Healthcare Services Provider based on blockchain technology where Aetna was one of the founding investors.

Greater Hartford

Led solution design delivery in the clinical domain, with a focus on member journeys, clinical engagement channel development, cross platform integrations, and care management optimization at the enterprise level.- Expanded customer facing technologies such as secure messaging capability and mobile apps for members that enabled better interaction and engagement in clinical programs.- Created a Group Coaching Clinical webinar solution by integrating Clinical Engagement Console, Member Journey framework and webinar vendor capabilities, allowing for clinician led online sessions for members in care management programs.- Implemented a clinical scheduling solution using Salesforce technology to provide mobile clinicians with a toolset for handling in-home visits including scheduling, driving directions, tracking and safety.

Hartford, Connecticut

Partnered with Marketing Team to design and implement solution for a new Digital Asset Manager and Taxonomy Management using Adobe suite of tools to support modernization vision within Aetna.Incorporated a Sales enablement tool that integrates to existing Salesforce Marketing process to increase Plan Sponsor experience and provide Sales team with consistent documentation and analytical data development costs.

Hartford, Connecticut

Introduced new technologies, patterns, and frameworks for the finance domain in support of system consolidation and modernization goals. Partnered with enterprise architects to provide architectural solutions, implementation strategy, impact analysis, and governance throughout development life cycle.- Conducted Proof of Concept to demonstrate viability of a vendor product that was chosen to replace existing Pharmacy drug interactions and rebating process with manufactures and employers.- Developed an event based framework solution for the financial accounting business area that allowed for near real-time data integration between many disparate accounting systems in use due to mergers and acquisitions over time. architectures and organizational goals and communicate results back to business and project teams.

Hartford, Connecticut

Led customization efforts to optimize client’s business operations including system integration and development of business intelligence reporting and analytic capabilities.- Created strategic solutions for architecture by defining business requirements and converting these into an effective information architecture that supported the defined business objectives.- Key player in initiatives such as Metadata Management, Audit and Cycle Control Solutions, Expanded Dashboard Capabilities, Data Integration Methodologies and Conversion Strategies.- Teamed with sales associates during pre-sales activities to layout current and proposed plans, solutions and product assessments including Insurity, Guidewire and Duck Creek products.

Hartford, Ct

Director, Business Systems Bond and Financial Products – Business Systems Director 02/12 - 02/14Leadership responsibility in the Bond Business Project Center with a focus on providing project management, business architecture and business analyst support for Travelers Management Liability Products.Corporate Reinsurance – Business System Analysis Director 04/10 - 02/12 Lead Analyst for a strategic, multiyear Financial Reporting and Warehouse re-engineering initiative that provides statutory and management informational reporting needs within Travelers and to external institutional organizations. Personal Lines Business Analyst Competency Center – Business Intelligence Director 07/07– 04/10 Managed Business System Analysis services within Personal Insurance at Travelers as the Domain Manager for Business Intelligence initiatives:Commercial Lines Data Warehouse Project – Information Engineer 05/06 – 07/07Partnered with Senior Management to initiate and plan a multi-year warehouse project.

Bloomfield, Ct

Business Intelligence Lead Responsible for the development of an Enterprise Data Warehouse that integrated CIGNA Healthcare information for analytic reporting and support for financial, underwriting, and customer service areas.