Ken Grace Email & Phone Number

Pensacola, Florida, United States

Perform as a liaison between Navy Federal’s Real Estate Lending Production teams to title/settlement and technical vendors. I work to evolve our vendor platform to measure and maintain accountability toward the highest Vendor performance standards for our Real Estate Lending business units.Provide insightful analysis and facilitate implementation of projects and process improvements to enhance our team’s impact to Real Estate Lending and our Member’s experience.Vetting, organizing and implementing new vendors to diversify services to our Real Estate Lending teams.Perform financial audits to verify regulatory compliance.Generates insight into reporting through analytical methodologies.

Pensacola, Florida

Perform as a liaison between Navy Federal’s Real Estate Lending team and title & settlement vendors. I work to evolve our vendor platform to measure and maintain accountability toward the highest Vendor performance standards for our Real Estate Lending business units.Facilitate implementation of projects and process improvements to enhance our team’s impact to Real Estate Lending and our Member’s experience.Vetting, organizing and implementing new vendors to diversify services to our Real Estate Lending teams.

Pensacola, Florida Area

• Provide escalation assistance to Navy Federal’s Real Estate Lending First Mortgage and Equity Lending teams by acting as a key Liaison to resolve operational and regulatory issues.• Instill and maintain high level performance for Navy Federal’s Real Estate Lending Team through monthly Preffered Vendor quality assurance scorecard audits.

Pensacola, Florida

Pensacola, Florida Area

Pensacola, Florida

• Review and validate that Navy Federal mortgage critical documents conform to lending guidelines• Research, analyze, review and resolve any issues relating to mortgage documentation• Courteously and effectively request title companies to provide necessary corrected documents to Navy Federal in a timely manner• Review and track daily reports to consistently measure high level performance• Consistent rated as “exceptional” for performing at a high level

Pensacola, Florida

• Accurately and efficiently compile and review all Federal RESPA compliance documents to ensure they meet regulations• Contact settlement agencies to provide any requested RESPA corrections in a timely manner

Pensacola, Florida Area

•Provide excellent, knowledgeable, professional and courteous service at the largest federal credit union in the United States•Handle over $1 million in loan products at any one time•Successfully provide alternative solutions for member’s who have challenges obtaining an equity loan•Guide members through Navy Federal Credit Union’s life of the loan process to include: facilitating loan types, qualifying factors, credit bureau report reviews, member’s liabilities and assets, appraisals, title requests, home owners insurance updates, and closing procedures to fund as many loans as possible through completion.

Pensacola, Florida

•Managed all aspects of region’s flagship store: one of the largest neighborhood Enterprise Rent-A-Car locations in the entire southeastern United States with over 580 cars in fleet•Ensured development and engagement levels of over twenty employees to maximize profit, customer service, employee retention, and growth•Managed and developed my team to understand goal setting and strategic plan implementation to ensure all measurable aspects of the business exceeded company standards•Managed profits and all operating aspects of a multimillion dollar location to increase income•Developed a top performing sales team to maintain high levels of revenue generation through constant focus, coaching, individualized training, group sales training and sales contests•Successfully managed overall branch efforts to minimize costs, expenses and overhead to effectively maximize profit including: o Proper product mix to control deprecation o Personnel expense and monitoring time sheet integrity o Fuel cost o Risk management and reserves o Minimizing bad debt through collection of account receivables of over fifty unique business partners•Managed all efforts of customer service to exceed company standards to ensure customer satisfaction remained at the highest levels in years•Lead my team to achieve a score of 86% customers stating they were completely satisfied with their experience the highest in our region•Coached and developed other leaders across the region through individualized training and group sessions to lead their teams effectively•Managed all marketing efforts of branch to build strong community relationships, exceeding standards for growth•Ensured strong employee development remained a top priority leading to many promotions for my personnel•Managed all levels of human resources including, performing interviews, conducting effective employee reviews, engaging in conflict resolution management, and handling of confidential and proprietary documentation

Pensacola, Florida

•Provided great customer satisfaction by using the Care Plus system to sell a complete solution package to each customer’s home theater product needs•Fielded and resolved customer inquiries pertaining to product information and availability, service options, special orders, financing options, installation, and delivery •Performed open and closing procedures, including assigning of daily employee responsibilities, stock preparation, functionality and cleanliness

Disney'S Port Orleans Riverside Resort

•Performed as a team leader to assist in checking in up to 850 reservations daily, including group reservations and settlement of accounts upon departure using the property wide Hotel Reservation and Guest Accounting System•Provided vacation planning and matched vacation ticket packages to accommodate guest’s needs to enhance their experience•Resolved guest concerns pertaining to any guest dissatisfaction, billing inquiries, and general information about Port Orleans and Walt Disney World Resort•Coordinated calls at resort call center, fulfilling guest requests for resort operations, engineering, housekeeping, and general Walt Disney World Resort information •Arranged dining reservations at one of over 150 full service restaurants at the Walt Disney World Resort

Magic Kingdom, Disney University And Downtown Disney

•Consulted corporate executives, managers and hourly Cast Members to identify resources for professional or personal development•Partnered with Human Resources to guide cast members toward appropriate job opportunities•Coordinated training activities by enlisting facilitators, assisting with marketing, measurement, and enrolling cast members•Accounted for weekly attendance reports for budget determination•Educated Cast Members to use of a broad variety of computer applications to include Windows, Microsoft Office Professional applications •Prioritized multiple assignments with minimal direction

Owned KG Productions. A mobile disc jockey company that provided the perfect musical atmosphere for weddings, corporate functions, bar/batmitzvas, and school formals.

Bachelor Of Arts (B.A.), Communication, General

Education record