Ken Harrington

Ken Harrington Email and Phone Number

Customer Engagement AI Evangelist - Engineering Cloud Solutions @ NICE CXone
Ken Harrington's Location
Monroe, North Carolina, United States, United States
Ken Harrington's Contact Details

Ken Harrington work email

Ken Harrington personal email

n/a

Ken Harrington phone numbers

About Ken Harrington

A 30 year contact center operations & technology professional with proven experience deploying enterprise cloud technologies. A Customer-centric thought leader focused on delivering the most secure, cost-effective, timely cloud solutions using industry best practices. Fin-tech business verticals include: Consumer, Commercial, Credit Card, Business Banking, Treasury Management, Home Equity, and Home Lending.

Ken Harrington's Current Company Details
NICE CXone

Nice Cxone

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Customer Engagement AI Evangelist - Engineering Cloud Solutions
Ken Harrington Work Experience Details
  • Nice Cxone
    Sr. Sales Engineer
    Nice Cxone Dec 2021 - Present
    Hoboken, New Jersey, Us
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  • Wells Fargo
    Vice President, Virtual Channels Client Services Manager
    Wells Fargo 2018 - Dec 2021
    San Francisco, California, Us
    Responsible for strategy, deployment and day-to-day management of the Wells Fargo Cloud Call Center Technology IT Group.
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  • Wells Fargo
    Vice President, Telecommunications Group Manager
    Wells Fargo Sep 2012 - 2018
    San Francisco, California, Us
    Established and executed long-term Omni-Channel Engagement Center strategies that include consolidation of multiple disparate call routing, IVR and recording platforms to a centralized cloud-based solution.
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  • Huntington National Bank
    Vp, Consumer Operations & Capacity Planning Manager
    Huntington National Bank Jan 2010 - Sep 2012
    Columbus, Ohio, Us
    Managed Team of Business Analysts and Project Managers responsible for supporting Consumer Payments and Channels Group. Core Team responsibilities included: call center program management, training, policy and procedure development, call center MIS/forecasting, customer trending analysis and capacity planning. Platforms included: Genesys VSP, NUANCE Voice Enabled IVR, ASPECT eWFM and Witness Call Recording.
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  • Wells Fargo
    Vp, Telecommunications Group Manager
    Wells Fargo Jan 1999 - 2009
    San Francisco, California, Us
    Managed Telecommunications Group for Wells Fargo Home Equity Group. Designed and Deployed: CISCO ICM, CISCO CHAT technologies as well as InterVoice Brite IVR and Genesys skill-based routing. Oversaw site expansion/ new site build-out for multiple call centers in DesMoines, Phoenix, Carlsbad, Ft. Mill and Colorado Springs. Managed day to day support of 11 call center locations.
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  • Chase
    Vp, Business Technology Manager
    Chase Jan 1989 - Jan 1999
    New York, Ny, Us
    (CHASE/Bankone/ First Chicago): International Business & Technology Consultant (Call Center Technologies and Credit Card Back-End Operations) living and working in Mexico City. Deployed TRIUMPH credit card processing platform and Call Center Service/Collections CRM for one of the largest financial organizations based in Mexico City. Primary responsibilities inlcuded design and implementation of effective business models, best practices, internal policies and procedures and conversion of VISA/MasterCard processing platform
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Ken Harrington Skills

Telecommunications Telephony Vendor Management Ip Business Analysis Call Centers Process Improvement Management Voip Enterprise Architecture Banking Leadership Sdlc Genesys Business Strategy Integration Analysis Program Management Network Architecture Crm It Strategy Disaster Recovery Tcp/ip Cisco Call Manager Business Process Improvement Data Warehouse Architecture Contact Centers Avaya Ip Telephony Avaya Communication Manager Avaya Aura Ucaas Voice And Data Convergence Call Routing Blue Pumpkin Aspect

Ken Harrington Education Details

  • Otterbein University
    Otterbein University
    Industrial And Organizational Psychology
  • Otterbein University
    Otterbein University
    Business Organizational Communication

Frequently Asked Questions about Ken Harrington

What company does Ken Harrington work for?

Ken Harrington works for Nice Cxone

What is Ken Harrington's role at the current company?

Ken Harrington's current role is Customer Engagement AI Evangelist - Engineering Cloud Solutions.

What is Ken Harrington's email address?

Ken Harrington's email address is ke****@****rgo.com

What is Ken Harrington's direct phone number?

Ken Harrington's direct phone number is +170478*****

What schools did Ken Harrington attend?

Ken Harrington attended Otterbein University, Otterbein University.

What are some of Ken Harrington's interests?

Ken Harrington has interest in Leadership, Ninja Training, Team Building, Voip T, Investing, New Technologies, Architecture, Call Center Operations, Golf.

What skills is Ken Harrington known for?

Ken Harrington has skills like Telecommunications, Telephony, Vendor Management, Ip, Business Analysis, Call Centers, Process Improvement, Management, Voip, Enterprise Architecture, Banking, Leadership.

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