Ken Harrison, Cmb Email and Phone Number
Ken Harrison, Cmb work email
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Ken Harrison, Cmb personal email
Throughout my career, I have established a reputation as a transformational leader who is driven by challenge, and committed to furthering standards of customer excellence. I have demonstrated success in delivering sustainable, customer-focused solutions within the mortgage industry with comprehensive experience in agency and government relationship management as well as diversity, equity and inclusion.As an engaging and trained communicator, I am equipped to clearly convey complex information and build consensus with key stakeholders, including high-value clients and executive leaders through consultative selling and strategic planning. Furthermore, my focus on remaining at the forefront of the mortgage industry enables me to drive innovation by implementing data-driven and customer-focused solutions to optimize efficiency and maximize team performance.My selected career accomplishments include:• Strengthened relationships with agencies and government stakeholders by cultivating cross functional coordination and communication to solve capital markets, credit, and risk-related problems. Stood up DEI effort.• Surpassed annual revenue goals through strategic integration of client solutions, achieving 75% market share.• Expanded territory from $600M to $9B+ in mortgage volume.
Bsi Financial Services
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Vice President, Enterprise SalesBsi Financial Services Jul 2024 - PresentIrving, Texas, Us
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Senior Vice President, Enterprise Sales ExecutiveComputershare Loan Services Oct 2022 - Jul 2024UsI work at a national level to develop new relationships as well as deliver end-to-end mortgage solutions for our current clients. My primary focus is providing mortgage servicing, mortgage origination fulfillment and co-issue MSR acquisition solutions for my clients. -
Mortgage Industry ExecutiveTransunion Jun 2022 - Oct 2022Chicago, Illinois, Us -
Vice President, Agency, Government Relations & DiversityGateway First Bank Feb 2019 - Dec 2021Tulsa, UsWithin this role, I serve as the main driver of strategic initiatives by cultivating business relationships with government-sponsored enterprises (GSEs), mortgage insurers, capitol hill, trade associations, government agencies, and other industry stakeholders. I leverage my expertise within the mortgage industry to not only guide but also support key stakeholders by managing the agency bank strategy and overseeing performance/engagement efforts in Washington, including Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, and USDA. In addition, I revamped and manage new product development.My selected achievements include:• Expanded Gateway First Bank brand and established strategic alliances, solving significant performance issues.• Revamped mortgage change process which enhanced internal coordination with new processes and systems.• Overhauled new mortgage product development and implementation process.• Implemented agency/non-agency mortgage products.• Stood up the Bank's DEI effort by gaining executive-level support and developing a DEI framework. -
Customer Account Team LeaderFannie Mae Jan 2017 - Nov 2018Washington, District Of Columbia, UsDuring this period, I was solely responsible for directing new business development opportunities and oversaw the customer experience for financial institutions across Southeast and Mid-West regions. As the Team Lead, I served as the main point of contact for 75+ senior executive relationship where I also managed eight direct reports and four indirect reports within a $20B+ territory in a $45B+ servicing portfolio. My selected achievements include:• Coached cross-functional account management team representing sales, capital markets, risk, technology, legal, operations, and servicing.• Introduced and implemented lean management practices which improved net promoter scores from 39% to 65% and achieved 25% improvement in employee engagement scores.• Championed execution of client and territory strategy.• Implemented customized risk strategies and tactics to mitigate risk as a result of hurricanes Maria/Irma and impact to Puerto Rico/Virgin Islands. -
Account Executive, Single Family SourcingFreddie Mac Mar 2005 - Jan 2017Mclean, Va, UsI successfully served as a strategic partner and trusted advisor to clients and key stakeholders throughout Mid-West, Mid-Atlantic, and Southeast regions. I managed, led, and motivated a team of six within a matrixed environment and oversaw the full sale cycle process to achieve revenue growth, customer satisfaction, and operational excellence. Further, I applied my sales, people management, and relationship building expertise to manage/coordinate mortgage products and servicing solutions and ensured optimal client satisfaction, portfolio quality, profitability, market share, and achievement of affordable housing objectives by facilitating/leading collaborative discussions.My selected achievements include:• Promoted to oversee strategic relationships with both C-level clients and internal stakeholders.• Managed clients such as Guaranteed Rate, Huntington Bank, and Fairway Independent Mortgage after being promoted to oversee regional lending segment in 2013.• Increased market share by 23%, boosting Fairway Independent from 0% to 65% market share in two years.• Achieved 15% improvement in customer satisfaction results, accounting for 60% of sales volume.• Closed $900M structured transaction deal with Huntington Bank. -
Director - External Operating Risk ManagementFreddie Mac 2003 - 2005Mclean, Va, UsDiligently reorganized and rejuvenated the external operating risk management program, which required hiring, coaching, and engaging more than 40 team members and management representing distinct Freddie Mac regional offices. Directed national, regional, community, and corporate operational risk activities for the each segments with a focus on production, underwriting, quality control, secondary marketing and servicing.Led operational risk activities for Mortgage Insurance, Document Custody, and Quality Control firms, which included performing 135 operational reviews in 2004. Collaborated in enhancing and building external operating risk infrastructure, which included strategy, capacity planning, training, process, procedures, and management reporting. Appointed to serve on diverse risk forums including the Credit Integration Team, and Anti-Predatory Lending Advisory Board. Recognized with the Freddie Mac Critical Talent Award (2003)
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Director - Customer Relations & Servicing PolicyFreddie Mac 1996 - 2003Mclean, Va, UsEffectively oversaw all aspects of relationship management, performance strategies, and customer relations activities for strategic mortgage servicers throughout the country. Maximized the use of account reviews and action plans to meticulously manage performance. Established and grew relationships built on trust with key internal stakeholders representing all of the business functions.Appointed to direct the servicing policy development cycle for Volume II of the Freddie Mac Seller and Servicer guide, which included oversight of the operational and credit risk through the creation of policy. Spearheaded comprehensive industry outreach activities consisting of advisory boards, conferences, and executive level customer interactions. Represented the organization as the Servicing Industry Spokesman.
Ken Harrison, Cmb Skills
Ken Harrison, Cmb Education Details
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Loyola University MarylandGeneral -
National Louis UniversityBachelor Of Arts In Business Management
Frequently Asked Questions about Ken Harrison, Cmb
What company does Ken Harrison, Cmb work for?
Ken Harrison, Cmb works for Bsi Financial Services
What is Ken Harrison, Cmb's role at the current company?
Ken Harrison, Cmb's current role is Enterprise Sales Executive Computershare Loan Services | Agency/Government Relations and Business Development/Relationship Management Professional | Executive MBA | Certified Mortgage Banker (CMB).
What is Ken Harrison, Cmb's email address?
Ken Harrison, Cmb's email address is ke****@****ion.com
What schools did Ken Harrison, Cmb attend?
Ken Harrison, Cmb attended Loyola University Maryland, National Louis University.
What skills is Ken Harrison, Cmb known for?
Ken Harrison, Cmb has skills like Relationship Management, Account Management, Account Development, New Business Development, Marketing Strategy, Sales, Operational Leadership, Market Penetration, Price Negotiation, Contract Negotiation, Customer Service, Sales Forecasting.
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