Ken Harrison, Cmb Email & Phone Number

Irving, Texas, Us

Us

I work at a national level to develop new relationships as well as deliver end-to-end mortgage solutions for our current clients. My primary focus is providing mortgage servicing, mortgage origination fulfillment and co-issue MSR acquisition solutions for my clients.

Chicago, Illinois, Us

Tulsa, Us

Within this role, I serve as the main driver of strategic initiatives by cultivating business relationships with government-sponsored enterprises (GSEs), mortgage insurers, capitol hill, trade associations, government agencies, and other industry stakeholders. I leverage my expertise within the mortgage industry to not only guide but also support key stakeholders by managing the agency bank strategy and overseeing performance/engagement efforts in Washington, including Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, and USDA. In addition, I revamped and manage new product development.My selected achievements include:• Expanded Gateway First Bank brand and established strategic alliances, solving significant performance issues.• Revamped mortgage change process which enhanced internal coordination with new processes and systems.• Overhauled new mortgage product development and implementation process.• Implemented agency/non-agency mortgage products.• Stood up the Bank's DEI effort by gaining executive-level support and developing a DEI framework.

Washington, District Of Columbia, Us

During this period, I was solely responsible for directing new business development opportunities and oversaw the customer experience for financial institutions across Southeast and Mid-West regions. As the Team Lead, I served as the main point of contact for 75+ senior executive relationship where I also managed eight direct reports and four indirect reports within a $20B+ territory in a $45B+ servicing portfolio. My selected achievements include:• Coached cross-functional account management team representing sales, capital markets, risk, technology, legal, operations, and servicing.• Introduced and implemented lean management practices which improved net promoter scores from 39% to 65% and achieved 25% improvement in employee engagement scores.• Championed execution of client and territory strategy.• Implemented customized risk strategies and tactics to mitigate risk as a result of hurricanes Maria/Irma and impact to Puerto Rico/Virgin Islands.

Mclean, Va, Us

I successfully served as a strategic partner and trusted advisor to clients and key stakeholders throughout Mid-West, Mid-Atlantic, and Southeast regions. I managed, led, and motivated a team of six within a matrixed environment and oversaw the full sale cycle process to achieve revenue growth, customer satisfaction, and operational excellence. Further, I applied my sales, people management, and relationship building expertise to manage/coordinate mortgage products and servicing solutions and ensured optimal client satisfaction, portfolio quality, profitability, market share, and achievement of affordable housing objectives by facilitating/leading collaborative discussions.My selected achievements include:• Promoted to oversee strategic relationships with both C-level clients and internal stakeholders.• Managed clients such as Guaranteed Rate, Huntington Bank, and Fairway Independent Mortgage after being promoted to oversee regional lending segment in 2013.• Increased market share by 23%, boosting Fairway Independent from 0% to 65% market share in two years.• Achieved 15% improvement in customer satisfaction results, accounting for 60% of sales volume.• Closed $900M structured transaction deal with Huntington Bank.

Mclean, Va, Us

Diligently reorganized and rejuvenated the external operating risk management program, which required hiring, coaching, and engaging more than 40 team members and management representing distinct Freddie Mac regional offices. Directed national, regional, community, and corporate operational risk activities for the each segments with a focus on production, underwriting, quality control, secondary marketing and servicing.Led operational risk activities for Mortgage Insurance, Document Custody, and Quality Control firms, which included performing 135 operational reviews in 2004. Collaborated in enhancing and building external operating risk infrastructure, which included strategy, capacity planning, training, process, procedures, and management reporting. Appointed to serve on diverse risk forums including the Credit Integration Team, and Anti-Predatory Lending Advisory Board. Recognized with the Freddie Mac Critical Talent Award (2003)

Mclean, Va, Us

Effectively oversaw all aspects of relationship management, performance strategies, and customer relations activities for strategic mortgage servicers throughout the country. Maximized the use of account reviews and action plans to meticulously manage performance. Established and grew relationships built on trust with key internal stakeholders representing all of the business functions.Appointed to direct the servicing policy development cycle for Volume II of the Freddie Mac Seller and Servicer guide, which included oversight of the operational and credit risk through the creation of policy. Spearheaded comprehensive industry outreach activities consisting of advisory boards, conferences, and executive level customer interactions. Represented the organization as the Servicing Industry Spokesman.

Executive Masters Of Business Administration, Business Administration And Management, General

Bachelor Of Arts In Business Management