Ken Hooker Email & Phone Number

Beaverton, Or, Us

As a Scrum Lead at Nike, I manage two dynamic teams that ensure the smooth operation and monitoring of global retail systems and devices. My responsibilities include:Leading a team that oversees the Nike POS Global Retail Systems, focusing on operations alerting and automation to ensure seamless and efficient retail experiences.Managing a second team dedicated to utilizing Nexthink for monitoring all worldwide devices, ensuring optimal performance and proactive issue resolution.With a strong background in agile methodologies, I excel in facilitating scrum events, coordinating cross-functional teams, and driving continuous improvement. My expertise in operations alerting, automation, and device monitoring has enabled me to contribute significantly to Nike's global retail success.

Portland, Oregon, Us

Providing strategic oversight, coordinating multiple teams to align Agile/Lean practices with organizational objectives.- Agile Coach, Change Agent, and Sr. Scrum Master, successfully working across all levels of the organization to build high-performing teams and cultivate an Agile mindset.- Promotion of Agile, Lean, and DevOps practices through workshops and podcasts. - Managed projects as an Agile Coach, Change Agent, Scrum Master, and Mentor in Commercial, Home Lending, High-Risk Credit, Consumer Banking, and corporate website domains.- Organized quarterly planning activities across IT to align stakeholder priorities, identify key dependencies and risks, establish delivery dates, and set team performance metrics.- Proven ability to navigate fast-paced, dynamic environments to deliver large and complex projects.

Portland, Oregon, Us

Scrum Master and Agile Coach for multiple teams across the organization feeding my passion in leadership, teambuilding, and facilitation. Led teams in various domains, including nCino (Salesforce), Umpquabank.com, Home Lending, Self-enrollment Business e-Banking, Online Banking Support Services, AG Budget Monitoring, Enterprise Data Warehouse, Technology Architecture Advancement, Related Customer Entity, Microsoft Azure Cloud, and High-Risk Credit.- Scrum Master and Agile Coach responsible for driving Agile transformation, training, and hosting Agile CoP workshops.- Lead and facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ensured adherence to Scrum principles and practices.- Implemented quarterly planning process to aid in developing roadmaps, increasing cross team engagement, collaboration, and establishing relationships across business units.- Mitigated outside influences by adeptly facilitating conflict resolution within teams, establishing relationships, and maintaining focus on project delivery, budgets, and quality.- Collaborate with product owners, developers, and other stakeholders to prioritize and refine the product backlog. Ensure alignment between business goals and development efforts- Mentor new and existing team members on Agile processes, continuous improvement, and how the team works best.- Research and identify new tooling and collaboration opportunities to enhance team engagement and drive results in a dynamic environment.

Portland, Oregon, Us

Scrum Master for multiple teams: Microsoft Azure DevOps, Data Warehouse, Home Lending, Commercial Lending, and High Risk Credit.- Organize and facilitate agile activities and ceremonies including daily stand-up meetings, sprint reviews, retrospectives, sprint and release planning, and product backlog refinement sessions.- Applied strong facilitation and communication skills to strengthen team understanding of Agile principles, resulting in improved application of practices and transparent progress reporting.- Lead teams in effective backlog management and value-based prioritization to improve the quality of clear and concise product backlog items.- Organized a technical cloud team to achieve successful delivery of business initiatives in the data warehouse and security domains.- Conduct periodic maturity assessments and experiment with new practices to improve team outcomes and awareness.

Servant Leader to multiple SCRUM teams working in Scaled Agile Framework® (SAFe®/OKR) to develop and deliver business objectives to the Jewelry division of The Kroger Co. - Lead multiple teams, working in SAFe, to develop and deliver business objectives for the Jewelry and retail divisions.- Utilize JIRA for project management, managing requirements, and bug tracking of global development teams, leading to improved productivity and streamlined communication within the team.- Facilitate PI Planning for onshore and offshore development teams and stakeholders.- Manage vendor contracts and staffing requirements to align with business needs.Member PMIJira, ConfluenceMicrosoft Office Suite (Advanced)Administrator, Tivoli Work Scheduler

- Scrum Master and Team Lead for Jewelry and King Soopers: Coached over 10 developers, 2 QA engineers, and 1 architect across three teams spanning two continents and three time zones.- Led web application development and support teams responsible for eCommerce applications.- Facilitated the transition from traditional waterfall to Scaled Agile Framework® (SAFe®) practices, implementing PI planning, Jira, and Kanban.- Managed vendor contracts, staffing, and remote/local teams, ensuring compliance with support SLAs.- Oversaw website support SLA, maintaining site and order integrity.- Coordinated security audits and annual IBM ethical hacks, and developed disaster recovery plans for both websites.- Planned and monitored project budgets, ensuring projects were completed on time, within scope, and on budget.

• Led technology and administration for Kroger Survey Wizard, overseeing multiple surveys and implementing clear processes.• Directed internal shrink reports, company-wide surveys, and customer feedback questionnaires for Kroger.

• Led the conversion of enterprise systems post-mergers.• Implemented process improvements for operational efficiency and delivered software solutions for form management.• Achieved seamless integration of software solutions for enterprise-wide governance and data management.• Collaborative UX/UI designer for IBM's DataGuide data mapping solution.

• Managed eCommerce projects for Fred Meyer Alaska Bush, utilizing Blue Martini Software, Inc. for webstore development.• Led Java development efforts to enhance the online shopping experience for customers in remote areas.• Implemented innovative solutions to improve user experience and increase online sales.• Collaborated with cross-functional teams to ensure project success.

Bs, Business Administration - Mis Concentration, Computer Science Minor

Education record