Ken Horner Email and Phone Number

Responsible for leading, coaching and development of employees within market of up to 7 locationsAnalyze monthly profit and loss statement to ensure expense control and proactively plan fleet and sales goalsDevelop annual sales plans with detailed targets and work with staff to achieve those targetsResponsible for business growth through effective networking to gain new accountsInvestigate and resolve any customer service opportunities to ensure customer expectations are… Show more Responsible for leading, coaching and development of employees within market of up to 7 locationsAnalyze monthly profit and loss statement to ensure expense control and proactively plan fleet and sales goalsDevelop annual sales plans with detailed targets and work with staff to achieve those targetsResponsible for business growth through effective networking to gain new accountsInvestigate and resolve any customer service opportunities to ensure customer expectations are exceeded every timeConsistently tracked an increase in revenue of 11% year over yearRanked in top three markets for customer service Net Promoter ScoreRanked in top three markets for add on collision coverage sales Coached, developed and promoted 8 staff to management level positions Show less

Accountable for the successful results of a $4.5 million per year multi-unit food operation.Managing profit and loss by maintaining inventory, managing labour, reviewing financial reports and taking action where appropriate.Member of the Store Management Steering team.Increased sales by 10%Reduced labour hours by 2%Improved net results by 6% Reduced sick time from 4.8% in FY12 to 1.9% in FY13

Led and coordinated the operational process for new product launches, marketing campaigns and training exercises to develop market and grow sales in region.Liaison representing Operations team with all other departments in the company.Created Operating Standards Manual for entire Second Cup organizationOperational Project Lead on successful national launch of hot sandwich program

Managed the operations of 13 stores through 55 Managers.Recruited, developed and evaluated Store Management.Performed regular operational audits on stores which ensured: quality and consistency of customer service; compliance with company policies and procedures (including safety and security); marketing; merchandising and store appearance.Managed budgets to deliver profitability; analyzed financial data, grew revenue, controlled costs, ensured inventory management. Increased… Show more Managed the operations of 13 stores through 55 Managers.Recruited, developed and evaluated Store Management.Performed regular operational audits on stores which ensured: quality and consistency of customer service; compliance with company policies and procedures (including safety and security); marketing; merchandising and store appearance.Managed budgets to deliver profitability; analyzed financial data, grew revenue, controlled costs, ensured inventory management. Increased revenue from $12.1 million to $14.9 million Decreased controllable costs by 2% that resulted in a savings of $280,000Reduced management turnover from 83% to 28% Recipient of the 2001 Award for Management Excellence and People Development Show less

Created training course for new Managers to ease integration into airport environmentOn a regular basis, due to flight delays, organized meals for upwards of 300 passengers with as little as 60 minutes notice

Selected to be part of the opening team of McDonald’s at the SkyDomeTrained Russian Managers, in Moscow, for the first McDonald’s in the Soviet Union