Ken, Hung-Yi Chen Email and Phone Number
Ken, Hung-Yi Chen work email
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Ken, Hung-Yi Chen personal email
Experienced Chief Operating Officer with a demonstrated history of working in the internet industry. Strong professional skilled in Product, Growth Hacking, Data, Operations and Business Strategies.・Over 10 years of working experiences in E-commerce.・A leader, adventurer, and critical thinker.・Proficiency in product development (roadmap, strategies, user story, funnel optimization, agile method) in a fast-moving, competitive, and ambiguous environment. Expertise in coordinating and managing cross-functional stakeholders in response of business requirements. Setting up KPI’s for teams in response of corporate needs. ・Identifying opportunities for both revenue growth and operational efficiency through data and on-site observation. ・Coaching team members for continuous improving professional, management, and leadership skills.・Social media influencer with 450k followers. Passionate in writing and helping people.Kuobrothers Corp. is a leading EC company in Taiwan. Founded by former Groupon Taiwan executives in 2012, grew to USD 100M/y GMV and IPOed in 2016.
貝殼放大 Backer-Founder
View- Website:
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- Employees:
- 41
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Chief Operating Officer貝殼放大 Backer-Founder Apr 2023 - Present台灣 臺北市・Overseeing daily operations of WaBay crowding platform. Fostering product development through allocating RD resources between operating efficiency, user experiences, and merchant experiences.・Taking charge of performances in Digital Marketing, Product Development, Customer Success, Finance, Human Resource, Administration, and Design Services.・Won a government subsidy of 8.6M NTD from MODA to launch a SAAS product in crowdfunding industry. ・Introducing a CDP system to better utilize the 600k member base through CRM and owned channel marketing. Improving data transparency and performance management through the implementation of Ragic!.・Restructured the company to 80 employees, and re-shaping culture through coaching and leadership practices. Constructed a comprehensive strategy in OGSM. ・Assisting CEO in board meetings and stakeholder communications. Acting as the role of second representative of company besides CEO.
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Co-FounderInstagram Creator Nov 2020 - Present・Grew followers from 0 to 520k in 3 years with a 15% engagement rate in average.・Launched the first product in 2022 Q3 through EC and crowdfunding platforms. Reached 1.5M NTD revenue in 3 days, and 5M NTD in total GMV. ・Posting daily (730+ articles in total since founded), co-creating with 20+ creators.・Published 1 book, reached top 5 in lifestyle category at first week.
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Special Assistant To Chief Executive Officer創業家兄弟Kuobrothers Corp. Jul 2022 - Oct 2022・Constructed company-wise strategies with a dynamic product roadmap. Articulated with the team. ・Launched the business for Beer, Wine, & Spirits. Led a task force of 20 (Legal, RD, MK, PR, OP, Content, and BD). Incorporated an AI-fostered process for online identity verification. Reached 1M NTD GMV in 3 months. Responsible for P&L.・Shaped corporate culture via various channels. ・Made sure special projects delegated from CEO happen smoothly. -
Chief Operating Officer創業家兄弟Kuobrothers Corp Feb 2020 - Jul 2022・Led 7 team leaders and 80 members. Responsible for daily operations in Customer Care, Merchant Management, Logistics Chain Management, Content Marketing, and Product Management. Coaching the staffs on leadership, management skills, and performance.・Managed transformation in OP teams. Customer Care (in 6 month, from ticket base to online chat, increased overall first touch intervals from 10 hours to 11 minutes, reduced unanswered calls from 60% to 30%, raised customer satisfaction from 85% to 92%). Content Marketing(in 3 months, installed new workflows to cut down 40% head counts, increased efficiencies by 50%)・Founded Department of Supply Chain, constructed strategies for a new service: 24h delivery.・Implemented SCRUM agile development method. Acted as the first SCRUM master.・Directed a handover team for product and operation in an M&A project.
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Product Director創業家兄弟Kuobrothers Corp Mar 2018 - Feb 2020Taipei City, Taiwan・Developed strategic product roadmap for web, mobile web, and mobile app. Prioritized projects to maximize resources. Experimented on potential business opportunities and traffic growing from data insights.・Launched COD project with top CVS within 1 month (account for 25% of GMV), coordinated annual 1111 campaign and boosted GMV by 7x.・Responsible for recruiting and training in PM team, led a team of 7 product managers and 1 UI designer. Built leadership ladders.・Launched strategic alliance with GOMAJI for Shopping+ service, responsible of product implementation and inter-company communication.
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Product Manager創業家兄弟Kuobrothers Corp Sep 2012 - Mar 2018・Hands on building the whole platform from scratch, including desktop website, mobile website, and mobile app. Grew MAU from 0 to 2M+. Grew product team from 2 product managers to 6. Established an agile development process (Kanban) by Trello, communicated through wireframes (Axure).・Launched an admin portal for 3000+ suppliers with 4 main features.(SKU management, customer care, shipping, finance), an ERP system to support daily operations for 180 employees.・Based on data(from SQL and Data Studio), constructed and executed growth strategies with solid product management and UX/UI skills.・Introduced Slack to improve internal communication. (90% employee satisfication after 1 month trial) Successfully integrated and launched Oracle Cloud Financial ERP for IPO requirements within 2 months.・Explored through different business models. Terminated 10+ websites that are not ROI efficient.
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Marketing AssistantMindset Eastern Culture And Design Feb 2009 - Jul 2010Taichung City, Taiwan・Assisted on strategic development for the startup design and branding studio. ・Work closely with designers and consultants in 2 branding and package design projects.
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Marketing TraineeWorld Business Strategist Association May 2009 - Nov 2009Taipei City, Taiwan・Cold-called potential clients (500+ leads).・Assisted weekly training courses.・Planned and recruited for 2010 intern program.
Ken, Hung-Yi Chen Skills
Ken, Hung-Yi Chen Education Details
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Business Administration -
Master Of Business Administration - Mba
Frequently Asked Questions about Ken, Hung-Yi Chen
What company does Ken, Hung-Yi Chen work for?
Ken, Hung-Yi Chen works for 貝殼放大 Backer-Founder
What is Ken, Hung-Yi Chen's role at the current company?
Ken, Hung-Yi Chen's current role is COO / Product / E-Commerce / Growth / 0-1 / Crowdfunding / Influencer.
What is Ken, Hung-Yi Chen's email address?
Ken, Hung-Yi Chen's email address is hy****@****ley.edu
What schools did Ken, Hung-Yi Chen attend?
Ken, Hung-Yi Chen attended 美國加州大學柏克萊分校, Quantic School Of Business And Technology, 國立臺灣大學, Taichung First Senior High School.
What skills is Ken, Hung-Yi Chen known for?
Ken, Hung-Yi Chen has skills like Project Management, Business Development, Public Relations, Entrepreneurship, Growth Hacking, Product Management, E Commerce, User Experience, Mobile Applications, Scrum, Team Leadership, Data Analysis.
Who are Ken, Hung-Yi Chen's colleagues?
Ken, Hung-Yi Chen's colleagues are 張芳瑄, 黃致維, Depp Chen, Min Hsu, Yan Jun Li, Peichun (Amy) Chou, Tiffany Ou.
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