Business Analyst
SAP Solution Manager - Change Request Management* Designed and configured ChaRM process flows for applying transport and non-transport changes to 15 SAP production systems. * Created/maintained content on Sharepoint site to provide support for 500 users world-wide.* Replaced a 6 hour ChaRM onboarding CBT with three, 10-minute CBTs and a hands-on exercise which demonstrates proficiency.SAP Solution Manager - Business Process Monitoring & Analytics, Batch Job Monitoring* Implemented monitors for ~200 jobs associated with fiscal closing, alleviating 40 hours of manual effort per month.* Implemented monitors to ensure the timely transmission of commercial transaction documents for Brazil Nota Fiscal Electronica (NF-e).Redwood – CPS/BPA* Imported and maintained process/chain definitions; scheduled jobs; 95% of requests were completed within 30 minutes.* Provided audit evidence for security controls and failed job management controls.* Executed post-upgrade tests to verify system readiness.Provided administrative and technical support for KNOA UEM, PPM, and Certify.