• Oversaw IT operations for 13 locations in the Southern California market• Planned and coordinated the replacement of 380 desktop computers• Planned and conducted the migration from Windows 7 to Windows 10 for over 200 computers

• Provided desktop support for over 900 customers• Worked and closed over 6000 support request tickets• Developed a method within Cisco Unity Connection to establish voicemail distribution groups which is now used at the Corporate level• Found and implemented a solution for automatically starting the PDF Creator service on BHIIS01• Configured and shipped 100 Kiosk desktop machines for HR program across the company• Assisted in the planning and execution of multiple off-site sales requiring specialized hardware and software support• Configured and shipped laptops to support mission critical training throughout the West Region

• Administration of military Sensitive Compartmental Information (SCI) networks• Provided desktop support for over 100 customers• Duplicated more than 30 hard-drives to support the deployment of new workstations• Installed and troubleshot multiple applications/operating systems including Outlook, Microsoft Office, Analyst's Notebook, Windows XP and Windows Server 2008• Administration of Active Directory computer and user accounts• Administration of Exchange mailbox delivery queues and accounts• Served as the local Public Key Infrastructure (PKI) Trusted Agent

• Administration of military SCI networks to include network configuration, upgrade implementations, account creation/deletion and customer service• Completed the Certification and Accreditation (C&A) process for multiple classified networks and workspaces• Applied IAVA and virus definition patches as needed to all information systems• Installed and troubleshot multiple applications/operating systems including Outlook, Microsoft Office, Analyst's Notebook, Windows 2000 and Windows Server 2000• Provided desktop support for over 40 customers• Designed and created new network infrastructure including cabling, workstations and servers• Administration of Active Directory computer and user accounts• Administration of Exchange mailbox delivery queues and accounts• Administration of Domain Name System (DNS) in Windows Server 2000 • Primary Information Assurance (IA) technical adviser• Supervised multiple workgroups handling a variety of tasks• Managed networking assets exceeding $5 million in value• Created and updated multiple Standard Operating Procedure (SOP) manuals and technical documents in support of daily operations