Ken Karanja Email & Phone Number

Nairobi County, Kenya

I have a record of success expanding and managing professional relationships with key decision makers with an emphasis on optimizing sales and customer satisfaction in a highly competitive market place. • Create sales growth strategy through strong, consistent follow-up, account servicing, and quick response to client needs. • Develop and implement strategic marketing plan, including cold calls, networking events, client satisfaction follow-up, and competitive analysis. • Improve account retention and acquisition success rates through product knowledge and account management standards. • Manage prospective leads and existing accounts through the CRM platform to accurately forecast revenue and develop long-term business partnerships

Nairobi, Kenya

Demonstrate good decision making by delivering appropriate product messaging, information and resources to targeted customers to maximize revenue. • Provided effective measures in maintaining customer satisfaction in response to customer inquiries, solving problems, and sales goals. • Emphasized product features based on analysis of customers' needs and on technical knowledge of product capabilities and limitations

Nairobi, Kenya

• Single-handedly built and maintained customer relationships, ensuring thorough knowledge of each account and their specific needs. • Ensured superior customer experience by addressing customer concerns and resolving problems on the spot. • Employed market research to successfully generate new leads by conducting cold calling 45 clients a day and a 100 email prospecting each day.

Diploma In Hotel Management & Catering, Hotel/Motel Administration/Management

Diploma In Sales And Marketing, Specialized Sales, Merchandising And Marketing Operations