Ken Karanja Email & Phone Number

Nairobi County, Kenya

• I have a record of success expanding and managing professional relationships with key decision makers with an emphasis on optimizing sales and customer satisfaction in a highly competitive market place.
• Create sales growth strategy through strong, consistent follow-up, account servicing, and quick response to client needs.
• Develop and implement strategic marketing plan, including cold calls, networking events, client satisfaction follow-up, and competitive analysis.
• Improve account retention and acquisition success rates through product knowledge and account management standards.
• Manage prospective leads and existing accounts through the CRM platform to accurately forecast revenue and develop long-term business partnerships

Nairobi, Kenya

• Demonstrate good decision making by delivering appropriate product messaging, information and resources to targeted customers to maximize revenue.
• Provided effective measures in maintaining customer satisfaction in response to customer inquiries, solving problems, and sales goals.
• Emphasized product features based on analysis of customers' needs and on technical knowledge of product capabilities and limitations

Nairobi, Kenya

• Single-handedly built and maintained customer relationships, ensuring thorough knowledge of each account and their specific needs.
• Ensured superior customer experience by addressing customer concerns and resolving problems on the spot.
• Employed market research to successfully generate new leads by conducting cold calling 45 clients a day and a 100 email prospecting each day.

Diploma In Hotel Management & Catering, Hotel/Motel Administration/Management

Diploma In Sales And Marketing, Specialized Sales, Merchandising And Marketing Operations