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Primary responsibility - manage day to day relationship with Lumen’s channel partners to drive new collaboration sales and customer base growth. Negotiated Partner and customer contracts and renewals, designed Partner and customer implementation plans, promoted new Collaboration products and solutions to Partners and their customers for new revenue opportunities. • Sales Management – Enabled Channel Partner sales teams to identify customer opportunities and navigate through the sales cycle. Supported Partners to sell UC & Collaboration products across multiple platforms. Subject Matter Expert to assist Partners in RFP and sales processes with customers.• Business Management – Analyzed Partner and client requirements to determine how Lumen can best support each Partners and customer’s individual needs and requirements. • Product Management – Facilitated Partners access with up to date information on Lumen’s evolving UC & Collaboration product Portfolio, developed sales and management processes to drive Partner sales growth within the UC & Collaboration Channel Partner teams.• Customer Service and Life Cycle Account Management – Maintained Partner relationships and client trust during the life cycle of our Partners and customer contracts. Day-to-day point of contact for all Partner and customer escalations. Quarterly Partner and customer account reviews• Project Management – Directed roll-out and implementations of Partner and customer launches, including products, services, processes, and required customer documents and training. Responsibilities included ensuring realistic time frames were established for all rollouts and Launches both for Partners and their customers

• Pioneered the development of Lumen Master Agent/Indirect sales channel within the Conferencing division.• Grew Master Agent/Indirect collaboration business 500%+ within the first year of creation. • Principal contact for Lumen Collaboration Service Master Agents and their customers, including implementation, contract negotiations/reviews, contract renewals, training, account reviews, escalations, and various other communications.• Developed Collaboration specific product and marketing materials tailored specifically to each Master Agent for easy sell through of collaboration service offerings.• Trained an implemented the Master Agents and provided information and documentation on Lumen UCC Product sets enabling Agents to sell.• Agent customers Implementations – Organized initial roll out and training information and documentation specific to each customer. • SMB customer Implementations – Coordinated initial roll out and training information and documentation. Provided day to day support ensuring customers are fully utilizing product sets.

• Managed and conducted Lumen’s Fortune 500 Executive level Event-Operator assisted Audio conference meetings - Including Town Halls, Company-wide announcements, Press Releases and Quarterly Earnings Releases.• Coordinated scheduling for Lumen Event call center employee’s daily tasks and conference calls.• Cross-trained with the SMB Collaboration sales teams responsible for inbound sales calls.