Ken Knapp Email & Phone Number

Birmingham, Alabama, Us

Direct and manage a territory comprising 12 branch locations, overseeing high-performance teams (70+ staff) in the attainment of sales and revenue goals, coaching and mentoring on best practices and steering performance management. Cultivate and foster relationships between branch staffs and business units, overseeing all staffing, coaching, training and development of sales personnel.Key Roles and Responsibilities:►Serve as Consumer Loan Product Advisory Council Representative as well as the Corporate Culture Pulse Panel.►Drive initiatives across sales growth and quarterly goal achievement, leading management meetings and delivering presentations.►Manage all aspects of hiring, terminations, performance reviews and staff training and development.►Participate in Leaders at all Levels Program and serve as Strategic Planning Committee Leader.►Secured Top Performance Award for Customer Service and Top Performance Award for Credit Acquisitions in Midwest.►Trained and promoted managers into Area Management positions and associates into positions within other Business Groups.►Consistently ranked top financials and currently hold top customer service score in Midwest.

Birmingham, Alabama, Us

Oversaw and managed sales and service of bank products through daily coaching and training of sales staff of 20. Promoted superior customer service, training and developing staff on best practices. Sourced business through outside calls while promoting positive bank image within community.Key Roles and Responsibilities:►Awarded the Regions Best Award for exemplary sales performance.►Trained and coached 5 employees into branch management roles.►Attended Exceptional Leadership practices for Managers by HayGroup.►Conducted training session for Quarterly Regional Sales Meeting.

London, Gb

Managed total branch operations while recruiting, training and coaching staff to ensure goals are achieved and exceeded. Oversaw one branch as well as holding positions of Area Sales Manager for Iowa, Nebraska and South Dakota locations during 1998-2000.Key Roles and Responsibilities:►Increased receivables from $43.3M to $54.5M between 2000 and 2002 and from $2.6M to $18.5M between 1994 and 2000.►Recognized as 8-time Quarterly Founders Council Award winner for Best-in-Class overall achievement. ►Earned Annual Top Performance Award 3 times and Million Dollar Club Award 4 times for exceptional loan account growth.►Served as Divisional SMART (Strategic Manager's Advisory & Recommendations Team) Representative.