Led 3rd party contract transition team to evaluate contracts received in acquisition of ACI Worldwide’s CFS division to determine go-forward strategy of each vendor. Drove Incremental Revenue project with goal of $750K between expense reduction and revenue recognition. Developed and executed monthly product statistical reporting for 5 ACI Worldwide CFS products acquired by Fiserv.• Developed and implemented 3rd-party vendor transition strategy which involved reassigning, terminating, renegotiating existing terms or cancelling existing contract and, in some cases, negotiating a new contract with vendors, ensuring customer continuity of service. (Cash Edge, Clickatell, Intuit, RSA, and Yodlee)• Exceeded Incremental Revenue project goal by 103.8%, reducing expenses by $713K+ / year, increasing revenue by $815K+ / year, renegotiating / terminating vendor contracts, and auditing client contracts / billing, respectively.• Developed and executed sunset of Advantage Banking (ADV) ancillary services, in preparation for eventual product integration working with cross-functional teams, including Account Management, Sales, Customer Care, Project Management, Product Management and Development, improving efficiencies and net profit. • Created and reported monthly data analytics for Online and Mobile Banking, and Bill Payment products to Executive Management and Product Line Leaders of 5 lines acquired from ACI Worldwide, assisting with decisions on product direction.

Drove product strategy and roadmap for assigned online banking product and back-office administrative console (QRC) to improve client satisfaction, reduce costs, and increase profitability. • Managed business relationships with 3rd-party vendors (Intuit, Fiserv / Cash Edge, MasterCard / Truaxis), leading to cost reduction to ACI of $120K+ in 2015.• Instituted monthly meeting to present product vision, roadmap and current project status to cross-functional team of internal leaders and client support teams, ensuring all groups were educated on upcoming enhancements and organizational objectives were achieved. • Created functional requirements and use case documentation for development team, ensuring project success by working hands-on with onsite / offshore developers and QA.• Supported Sales and Account Executives with timely responses to product and pricing related questions to contract signing and renewal, performing live demonstrations and responding to questions during customer meetings to finalize agreements.

Managed and retained clients to increase revenue within assigned territory. Cultivated business relationship of 40+ financial institutions (FIs).• Negotiated contracts with C-Level contacts, achieving 100% client renewal rate in territory.• Created, developed, marketed, and ran product webinars to client groups, increasing new product awareness, sales and retention

Managed and retained clients to increase revenue within assigned territory. Cultivated business relationship of 40+ financial institutions (FIs).• Led key projects including preparation and management of annual COCC Client workshop, generating client loyalty (100% renewal rate) and new sales. • Created and instituted new sales promotions, IP Address restrictions and Reg DD campaigns, requiring no assistance from Product Management or Development, increasing revenue with little additional costs. • Met or exceeded annual sales quota each year of employment by building strong bonds with clients through unmatched customer service, leading to loyalty and trust.

Worked with team of 4 to kickoff VCampus Select Partner program. Partnered with governing bodies in various disciplines to develop and sell certification training to constituents. Managed affiliates from implementation through delivery of finished courseware and sales to end-users, growing revenues from $0.00 to $1MM+ annually.

Recognized for turning struggling fitness clubs into profitable organizations. Directed multi-million-dollar club operations and sales with up to 61 employees, resulting in significant increases in member retention, sales and net profit. • General Manager, The Fitness Company West End (Washington, DC) Handled $2.1MM budget and improved club’s net profit by 30%+ in first year.• General Manager, The Fitness Company Westfields (Chantilly, VA) Controlled $1.2MM budget and increased club’s bottom line by 80% in less than a year.• General Manager, The Fitness Company Reston Town Center (Reston, VA) Designed and aided in architectural, construction, marketing, pre-sales, and operational facility processes. Produced double-digit increases in membership and net profit each year. • General Manager, Old Colony Inn Fitness Center (Alexandria, VA) Turned struggling club from loss leader to profitable organization in 7 months.