Guide the delivery of all IT services and operations to an organization with more than 200 professionals at its peak. Direct the efforts of network administrators, database analysts and technical support professionals charged with supporting, maintaining, and updating all internal networks, systems, servers, SANs Storage, workstations, telecom, data centers, disaster recovery, proprietary software, back office CRM/accounting and reporting applications. Ensure the delivery of high quality support to internal and external employees as well as second-tier customer service support. Closely manage an annual budget of $800K that funds all departmental staffing, hardware, software, and maintenance.Serve as an HR professional driving the recruitment of employees while personally handling all performance management, reward, and compensation for the information technology department. Immediately cut operational costs by taking all existing and future IT projects in house and abandoning the use of external vendors.Cut hardware maintenance costs by $.5M. Consolidated more than 50 physical servers down to 5 physical servers running VMware ESX 3.5 and vSphere 4.0. Streamlined disaster recovery, and reduced down time by enabling the movement of VMs between hardware assets, and the roll back to point-in-time backups of individual machines. Delivered 99% uptime for all mission critical applications and servers. Dramatically reduced labor costs. Cut staff by 66% through operations and process improvements.Streamlined support operations. Designed and implemented a new call center with an existing phone switch.Implemented free internal remote support tools, and commercial external support tools that cut labor requirements while improving individual productivity. Implemented ticket tracking systems.Delivered $66K in annual data cost savings. Eliminated costly dedicated leased lines between San Diego Headquarters and the Denver site. **More Info on Resume**

A company providing installation of water and electric sub-meters. In addition the company performs the monthly reads and handles all billing to the customer.; Delivered network services supporting the company's west coast operations based out; Set the foundation for networked connectivity and improved business and data communications between all of the company's offices. Established initial transcontinental connectivity between the company's offices in California and Florida with later connectivity to 2 offices in Georgia.Cut costs by utilizing existing internet connections to establish secure redundant IPSec VPN tunnels between all locations while avoiding expensive leased line fees. Provided more efficient and cost effective domains through consolidation. Upgraded the initial NT 4.0 Domain to a Windows 2000 AD domain, established trusts over the VPN Tunnels, and migrated users into one large domain. Improved the delivery, reliability and cost effectiveness of telecommunications. Renegotiated long distance and internet services and drove continuous improvement in telecommunications hardware and software.Used Asterisk PBX (open source) to interconnect legacy phone switches via VOIP. Ensured QOS over VOIP channels to maintain call quality over the internet VPNs or leased lines. Built custom IVR applications to tie in with SQL server running the billing platform. Enhanced legacy PBX with unified messaging, fax server and conference call bridge also using free software.

An investment advisory firm with $50B of assets under management.; Provided onsite and remote systems support to an organization with more than 500 professionals. Drove the rollout of VNC companywide while providing network domain administration and telecommunications support to ensure the uninterrupted availability of telecommunications essential to the operations of a firm that relied upon technology to ensure profitable trading and investments in an industry known for its fast-paced and high- pressure delivery demands.Dramatically improved user support by delivering remote connections that enabled the technical support team to rapidly address and resolve the most pressing user issues.